Great
Based on 594 reviews
SpotOn4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SpotOn powers small and midsize businesses with the digital tools they need to run and grow, supported by personal service and delivered at a fair price. A leader in fully-integrated restaurant management systems and small business technology, SpotOn offers end-to-end solutions which include marketing, reservations, online ordering, digital loyalty, review management, and both retail and restaurant point-of-sale (POS) solutions. Our hardware is robust and reliable, ready for the demands of hard-working restaurants, bars, storefronts, online stores, stadiums and more.
SpotOn (spoton.com) has 594 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
594 approved reviews, newest moderated first
kelly W.
Issue has been resolved in a timely manner thank you spot on.
Reply from SpotOnAug 10, 2023
Thank you for sharing your experience with us so we can help fix this! I spoke with Craig from our Client Success team, and he assures me this has been speedily resolved. We appreciate your patience and continued business.
Cassava M.
The most amazing thing about SpotOn is the service. As a restaurant in San Francisco, to be able to have a real person who we can meet and talk on ongoing basis regarding your restaurant needs, and the dedicated local support that you can build trusting relationship is nothing compared to Toast and other major companies.
Reply from SpotOnAug 9, 2023
Thank you for the shoutout! Small businesses are at the core of their local communities, and we’re proud to help support them and the people who run them.
EX-customer
A group of liars and thieves. The practices by this company is at the least shady. Seek a better, respectable company to do business with if you don’t want to be taken advantage of. I would give “0” stars if I could.
Reply from SpotOnAug 4, 2023
We are sorry to hear about the issues you experienced and we'd like to rectify the situation. Can you please email us with your name and details of the situation at [email protected] and we'll get in touch with you as soon as possible.
Consumer
System has been down for over 6 hours. Currently NOT ABLE TO ACCEPT PAYMENTS. IN WHAT WORLD IS THIS ACCEPTABLE.
Reply from SpotOnJul 27, 2023
We are sincerely sorry for the current server outage with our partner Amazon Web Services (AWS). We've partnered with AWS’s technical engineers to identify a fix and all systems should now be fully functional. We will continue to strive to maintain the 99.99% up-time we’ve had so far this year. Thank you for your understanding that technology cannot be 100% perfect, although we always strive to be.
AS
We changed bank accounts for our company. Our restaurant is under an LLC. Now one of the partners in the LLC is know longer with the LLC. He was listed as the "Contact Person". Which in SpotOn's eyes is the "Owner". So we closed the business for 2 months. Changed bank accounts and before we reopened. We alerted Spot On of the bank change and they said they would hold our funds until the bank account change went through. After going through the worst customer service imaginable for two months guess what? We still don't have our money that has been accrued from the business. After signing no less than 10 different documents, talking and emailing at least 10 different representatives. We finally have a new account with SpotOn and now our funds that we accrue go into our new account. But wait. Where is the money that you've been holding for us for two months? Another excuse more paperwork to fill out. Waiting on Underwriting's approval, oh wait you need to sign this document etc. We have not received our funds and I know longer have the patience to deal with this companies BS! We have decided to get lawyers involved. There are several other reputable companies to use. Don't do business with these frauds.....
Reply from SpotOnJun 28, 2023
We're sorry to hear about the issues you experienced. It looks like our customer service team members have been in contact with the previous owner, Joseph, to rectify the situation. Can you confirm you've received an email from one of our agents regarding these issues? If you require additional assistance, please don't hesitate to contact us at [email protected].
FM
It is an absolute horror getting things done. I have canceled my account and still getting charged for closed account.
Reply from SpotOnJun 13, 2023
We are sorry to hear about your issues with cancelation and want to rectify this immediately. Can you please provide more information so our team can reach out to you? Feel free to email us at [email protected] and we will work to make this right.
Robbie T.
Dear friends and many small business owners like me , trust our merchant processor Spoton’s, I am very happy with Spoton & team since last 4 years. Now also have approved of cash advance I.e. called Spoton capital was easy no application no underwriters fee. Just focus on the personal guarantor credit score for the best rate. You all be fine. 99% fully automated process. Highly recommend Crazy Cecil Liqour store Columbus ga
Reply from SpotOnJun 8, 2023
Thank you for the kind words, Robbie. We are so happy to hear about your experience with SpotOn Capital. Small businesses are at the core of their local communities, and we’re proud to help support them and the people who run them.
Sergio C.
Total fraud hey customers look at your receipts they even charge you on your debit cards my business lost K's of dollars and when a prove them with facts they came pick up their equipment and promised they would reimburse us now the two representatives don't work for spot-on anymore and spot-on doesn't answer emails or phone calls it's a scam a fraud
Reply from SpotOnJun 13, 2023
We're sorry to hear about the issues you experienced, Sergio. I've passed this along and it looks like a member of our customer service team has been trying to get in contact with you. Have you been assisted? If not, please don't hesitate to reach us at [email protected]. We want to rectify the situation.
