Great
Based on 594 reviews
SpotOn4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SpotOn powers small and midsize businesses with the digital tools they need to run and grow, supported by personal service and delivered at a fair price. A leader in fully-integrated restaurant management systems and small business technology, SpotOn offers end-to-end solutions which include marketing, reservations, online ordering, digital loyalty, review management, and both retail and restaurant point-of-sale (POS) solutions. Our hardware is robust and reliable, ready for the demands of hard-working restaurants, bars, storefronts, online stores, stadiums and more.
SpotOn (spoton.com) has 594 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
594 approved reviews, newest moderated first
Ashwin M.
Very unfriendly and not knowledgeable customer service.
Reply from SpotOnDec 9, 2021
We are sorry to hear about the issues you experienced. Have you been assisted yet? If not, please let us know and we will do our part to make sure the right folks get in touch with you. We want to make sure this situation gets rectified.
Gervasi Marine and Trailer S.
Your batch reports need work. I like to write info under each entry, like customer name but there's no room. I really hate those pop ups every time I go to the website. Do you really need to show them each time I go to a different page and come back to the dash board. It's getting really annoying.
Reply from SpotOnDec 9, 2021
This is helpful for us to know. We’ve passed along this feedback to the appropriate teams on our end.
D' Best N.
No good company. They not do what they said and what they promised. The rate is different everyday. They said they will keep the rate is same everyday but they not. Have to try another company better then stay with spoton
Reply from SpotOnDec 9, 2021
We apologize for the troubles you’ve experienced. Know that we hear you, we understand your frustration and are working to resolve the issue. We’ve reached out to the right folks on our end and we will contact you with an update as soon as we have one.
The Baker Law O.
Its a great service but still a little glitch. I am sure it will iron out its kinks in the future. We like it much more than our last bank.
Reply from SpotOnNov 29, 2021
Thank you for your feedback-- we are constantly evolving our tech and its capabilities to better support businesses. Keep an eye on our monthly newsletter to learn more about the frequent updates and improvements. We'd also be happy to walk you through troubleshooting issues any time if you call (877) 814-4102 or email [email protected].
Gift I.
SpotOn has been a life saver. The processing fees are less than any other provider. Calvin Dotson is super helpful and friendly.
Reply from SpotOnNov 29, 2021
We love to hear that! Small businesses are at the core of local communities and we’re proud to help you save money. We will be sure to pass this feedback along to Calvin!
Jason
As of the last 3 months your services have been awful. If it was easy and affordable to switch to a different system I would.
Reply from SpotOnDec 9, 2021
That’s not the experience we want you to have, Jason. We’ve passed this along internally and will make sure team members get in contact with you to learn more and try to rectify the situation.
Aluna's Marble & G.
Excellent Great fast Service
Reply from SpotOnNov 30, 2021
We love to hear that! Thanks for your feedback - we’re here to work with you, for you.
Michael T.
I like very much Good job
Reply from SpotOnNov 30, 2021
Thanks, Michael! We appreciate the opportunity to help.
