SpotOn Fence Reviews | Read Customer Reviews of spotonfence.com

SpotOn Fence Reviews | Read Customer Reviews of spotonfence.com

SpotOn Fence reviews

Showing 91 reviews with 3 stars · Clear filters

Jeremiah P.
Feb 4, 2026
Still have the same problems as always…
Still have the same problems as always does not refresh fast enough on location and an only 70 percent on correction at the fence lines.
Reply from SpotOn FenceFeb 4, 2026
Thank you for the feedback. Please reach out to the support team, and we can look into Bella's collar to see what can be done to resolve the issues at hand. If the main issue is with tracking/notification, a quick fix is to power cycle the unit. This will allow the collar to look for a new cell tower in the area with a stronger signal to connect to, to hopefully improve correction. Cell service does not affect containment and is only used for notification and using features on the tracking page within the app.
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Charlie M.
Nov 25, 2025
Need better cell coverage for the…
Need better cell coverage for the tracking. My cell phone works fine but a lot of the time the app indicates poor cell signal.
Reply from SpotOn FenceDec 1, 2025
This is something we can look into. I would recommend reaching out to customer support to help resolve the issue. You can contact us at [email protected] or call 603-488-1504
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Reem
Nov 25, 2025
Power issues
We don’t know when the power is on or off. One time the dog had a collar on and she saw another dog outside. She sprinted and bit the little dog. The static didn’t seem to work that time. I feel the boundary also moves somewhat. Another time the collar turned off even though it was fully charged. It can be pretty nerve wrecking
Reply from SpotOn FenceNov 25, 2025
The collar turning off on its own is not normal, and I would recommend reaching out to the team to diagnose the issue and answer any additional questions. You can reach the team at [email protected]. Double-tapping the power button will indicate the collar is on with an LED. IF you double-tap the power button and get no light, the collar is off. To turn on or off the collar, you will need to hold down the power button until the white LED light starts to flash from the collar.
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Sara T.
Nov 8, 2025
I like the multiple warnings before the…
I like the multiple warnings before the line is reached. I like that I can take it to different properties. I don’t like the price and the added monthly fee. Without the subscription I can’t track my dog and don’t know for sure if it is working. I’ve tested it before when “active” and it didn’t go off. I had to deactivate and reset for it to work.
Reply from SpotOn FenceNov 11, 2025
Hi Sarah, while a subscription is needed for the collar to be able to track, it is not needed for containment. As long as your collar has a satellite connection, the fence will alert, tone, and correct every time the dog reaches the fence boundary. If you walked up to the fence and did not hear the tones, it's possible your fence line drifted by 3-10 feet. This is due to the satellite's position in orbit relative to the location of your fence. Feel free to reachout to the team with anymore questions. We are always happy to help. Contact us at [email protected] or call us 1.603.488.1504
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Scott G.
Oct 22, 2025
After 6 months of training our puppy…
After 6 months of training our puppy still runs through fence (static at 100%). Customer service offered some tips, but to no avail. Might try again later. GPS tracking works very well
Reply from SpotOn FenceOct 22, 2025
Sorry that training has been tough! Don't forget to leverage your one-on-one session with our dog trainers. A lot of folks find these helpful. You can email [email protected] to explore this option.
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Chris R.
Oct 3, 2025
I wanted to love the collar … but
My dog is dead. Otherwise i would give a near perfect review. I love the massive boundary capabilities. My major problem is too short battery life. Because the battery life is as short as it is I was forced to put my dog back on a runner while i was away from home for 2 days. Roman has been on that runner for a year but I guess got too used to the freedom the collar gave him. When I returned home I found him strangled to death. The loss was devastating to me as he was with me everywhere that I could possibly let him go. He was my friend, almost like one of my grandchildren. The battery life is why i delayed purchasing as long as I did, now I blame the battery life for the loss of my friend. I wanted to love the collar. It did work great. It gave Roman a tremendous amount of freedom they made him so happy.
Reply from SpotOn FenceOct 22, 2025
We're sorry to hear about your beloved dog, Roman. Losing a pet is an unimaginable loss, and we know that there are no words that can make this feel any better. The battery life of our collars is not a fit for every pet owner's needs and lifestyle. We'd caution anyone who wants to leave their dogs unattended for an extended period of time consider a containment method that aligns with their needs.
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LC
Jul 9, 2025
The battery life is the worst thing…
The battery life is the worst thing about the collar. Even on power savings mode it barely covers a day. And you don't have a lot of functions on power savings mode. But I do like being able to track him if he leaves the perimeter. We found out when the neighbors shot some loud fireworks he very afraid of them. He ran across country about 2 miles. I have to about 7 to get him while my husband tracked him from work.
Reply from SpotOn FenceJul 9, 2025
Appreciate your feedback. Maximizing battery life is always a priority for us. We've made continuous improvements to the collar to extend runtime and over the past 2 years, have added more than ten hours through regular product updates. This will remain a huge focus for us. The more battery life the better!
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Sheep H.
Jul 2, 2025
Very easy to set up
Very easy to set up, great real time tracking capability. Battery life is frustrating at best. My biggest beef is It only lasts about 24hrs.
Reply from SpotOn FenceJul 9, 2025
Thanks for taking the time to share your thoughts. Happy to hear set up went well and that you're enjoying tracking! Battery runtime will always be a priority and we're committed to making continuous improvements in this area.
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