SpotOn FenceReviews of spotonfence.com

Reply from SpotOn FenceJul 15, 2026

Thank you for your feedback! We're glad to hear the collar has been reliably keeping your dog safely contained. The lag you described when interacting with the app isn't the experience we want for our customers. We'd love the opportunity to take a closer look, as this is often related to connectivity or device-specific settings. Please reach out to our Support team at [email protected] or 1-603-488-1504 so we can help improve your experience.

Reply from SpotOn FenceJul 13, 2026

Thank you for your honest review and feedback. We truly appreciate it. I will be passing this information along to the appropriate channels. When it comes to containment and fence creation that relies solely on the collar having a strong GPS satellite connection, cellular has no effect on containment or creating/editing a fence. Cellular subscriptions are only used for notifications and features within the tracking tab of the app, and is a fully optional piece of the system. I hope this helps to better understand the use cases for satellites and cell service. We look forward to hearing from you and resolving any issues you may currently be facing with Oreo's collar.

Reply from SpotOn FenceJul 10, 2026

Hello Douglas, Thank you for taking the time to share your experience and for highlighting how easy SpotOn makes it to create custom fence boundaries. We're glad to hear the system has been effective at keeping your dog safely on your property, but we're sorry to hear you've experienced inconsistencies with GPS accuracy and battery performance. While the location shown in the app can occasionally vary due to environmental conditions, the collar itself is continuously calculating its position to maintain containment. If you're seeing frequent or significant location discrepancies, we'd love the opportunity to review your collar's GPS logs to determine what may be contributing to that behavior. We'd also be happy to evaluate your battery performance. Although battery capacity naturally decreases over time, a 15-month-old collar should still provide dependable runtime, and our team can help determine whether what you're experiencing is expected. We also wanted to address the skin irritation you mentioned. The collar's contact points are incapable of generating enough heat to cause a burn. In situations like this, the cause is typically a pressure sore from prolonged contact or friction, or, in some cases, an allergic skin reaction. Rotating the collar position slightly each day, ensuring you can comfortably fit two fingers under the strap, and periodically removing the collar while your dog is resting can help prevent irritation. We'd appreciate the opportunity to look into all of these concerns with you. Please reach out to us at [email protected] 7 days a week or call 1-603-488-1504 M-F from 8 am to 5 pm ET and on Saturdays from 8 am to 12 pm ET so we can review your collar's logs and help ensure it's performing as intended.

Reply from SpotOn FenceJul 9, 2026

Thank you for your review and feedback. We are saddened you returned the collar, but understand it's not the best fit for all. Thank you for giving us a try. We wish you all the best as you continue on your containment journey.

Reply from SpotOn FenceJul 8, 2026

Thank you for your review and feedback. If you go into your collar settings, you can enable extended battery life mode. This will turn cellular off while in the fence to preserve battery life. If the dog breaches the fence, the cellular signal will reconnect, and tracking will resume. Please reachout to support if you have any additional questions. We would be happy to help.

Reply from SpotOn FenceJun 30, 2026

Hello Phil, thank you for the review. If you have a cellular subscription, your battery icon will appear to the right of your dog's name on the dog page of the app. Without a cellular subscription, you will need to connect to the collar via Bluetooth to see the battery icon. If you own the new Nova edition collar, you can enable voice commands within the collar settings. Once enabled, the collar will speak when the unit is placed in the charger, and it will also let you know when the battery is fully charged. Should you have additional questions or need assistance, please reach out to us 7 days a week at [email protected] or call 603-488-1504 Monday through Friday from 8 am to 5 pm ET. We look forward to speaking with you and helping to answer any questions or concerns you may have.

Reply from SpotOn FenceJun 26, 2026

Thank you for the review. If you are having issues with the app and constantly need to reset it, please reach out to the support team. They would love to look into this issue for you. You can contact the team 7 days a week via email at [email protected] or give us a call at 603-488-1504 M-F from 8 am to 5 pm and Saturdays 8 am to 12 pm EST.

Reply from SpotOn FenceJun 24, 2026

Thank you for your review and feedback; it truly helps us to understand the customer's wants/needs with the system. If you have our optional cellular subscription, you can provide manual feedback to your dog through the app's tracking page. Simply swipe up from the bottom menu, and the manual correction tab will appear. Should you need any help locating it or have additional feedback or questions, please reach out to us. We would love to hear from you.