SpotOn FenceReviews of spotonfence.com

Reply from SpotOn FenceJun 2, 2026

Thank you for the review. While we are still a small company and do not offer loaner programs at this time, we are always striving to improve and looking to exspand our offering in the future as we continue to grow. Thank you for your support.

Reply from SpotOn FenceJun 2, 2026

Hello Matt, Thank you for the review of the SpotOn Collar. As our agent had mentioned to you via email, we do not have any collar covers or power button protectors. To turn the collar off, the button needs to be pressed and held down for several seconds. If your dog is turning the unit off when lying down, I would recommend repositioning the collar around your dog's neck or placing duct tape over the power button to help prevent it from being pressed in. If you would like to discuss these issues further, please call the team Monday through Friday from 8 am to 5 pm EST at 603-488-1504. We are happy to look into this and bring the collar in for inspection/repair if necessary.

Reply from SpotOn FenceJun 2, 2026

Thank you for the review. We are sorry to hear about the delayed shipping you experienced when sending the collar back for repair. The collar can sometimes get stuck at the border or face delays, which we cannot control. Repairs typically take 3-5 business days before being sent back to you.

Reply from SpotOn FenceMay 29, 2026

Thank you for your review. Tracking is dependent on cellular connectivity, and both your phone and collar will need a strong connection for tracking or notifications to work. Generally, a simple power cycle with the collar will resolve the issue. When a collar is powered off and then rebooted, it will search for the strongest cellular tower in the area and automatically connect to it. Looking into your account, the last email we received from you was a couple of months ago. One of our support agents replied and provided you with a training consultation form. If you are running into further issues and would like us to troubleshoot the collar with you, please give us a call at 603-488-1504 Monday through Friday from 8 am to 5 pm and Saturdays from 8 am to 12 pm EST.

Reply from SpotOn FenceMay 29, 2026

Thank you for reviewing the SpotOn collar. We are saddened to hear that you have returned the collar and moved to a new system. Thank you for reaching out to support beforehand to see if we could resolve lingering issues. While we understand the product may not be the best fit for everyone, we do our best to accommodate. If you would like to give us another shot in the future or have a few remaining questions for us, please reachout to the team. We would be happy to discuss anything related to SpotOn. We wish you and your dog all the best as you continue on your containment journey.

Reply from SpotOn FenceMay 29, 2026

Thank you for providing an honest review and insight into the issues you are facing. This is not normal behavior from the collar. Please contact our support team when you have time so we can provide troubleshooting steps to help alleviate or resolve the issues with Dexter's collar. We look forward to hearing from you and helping get Dexter's collar back into proper working order, allowing him to live a life truly unleashed while providing you with peace of mind that he is safe and contained within the property. Hi Gerald, We have an update for you. There is a new firmware release that should help solve your issue. Our team has determined that in certain situations where Home Zones are located near dense tree cover, GPS coverage may experience fluctuations. This issue has been addressed in our latest firmware update for your SpotOn Nova collar. This release should enhance its performance, particularly with GPS precision. If you haven't already, open the app, connect via Bluetooth, and install it. If you need any help along the way, our support team is available every day at [email protected] or 603-488-1504 (M–F 8am–5pm, Sat 8am–12pm EST), we're always happy to help!

Reply from SpotOn FenceMay 29, 2026

Hi, Keith, there seems to be some miscommunication on the fitment of your collar. Marco has a Nova unit, the satellite antenna is built into the front of your dog's collar, where your charging pick will set. This portion of the collar should be centered to the front of your dog's neck and does not need to be facing upwards. That specific instruction was for our Omni edition collar, as the satellite antenna is in a different location with that model. Wi-Fi is also not needed for the collar to function and is only used to push over-the-air software updates. All changes to collar settings will be made by connecting your phone to the collar via Bluetooth. If you are having trouble connecting, it could be caused by your phone's Bluetooth settings not being turned on or by the devices being too far apart ( they need to be within 30 feet of each other). We would like to look into any issues you may be facing and troubleshoot them with you. Please contact the team at [email protected] 7 days a week or call 603-488-1504 monday through friday from 8 am to 5 pm est and Saturdays from 8 am to 12 pm

Reply from SpotOn FenceMay 27, 2026

Thank you for your review. Belgian Malinois are one of the more popular breeds to use the collar. These guys tend to need a little extra training to keep them within the fence and to help slow their prey drive. If you have not reachout to the support team already, please do so. We can offer troubleshooting and training advice, along with a free 1:1 30-minute virtual training session with one of our certified dog trainers who excel at helping high-prey-driven dogs respect the fence and stay within thier boundaries.