Excellent
Based on 11,960 reviews
Spot Pet Insurance4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
America's FavoritePuppy Insurance Click for Price >Spot Pet Insurance is one of the leading providers of customizable pet health insurance for dogs and cats across the United States and Canada. We're on a mission to help families get their pets the care they need to lead longer, happier lives together.
Spot Pet Insurance (spotpet.com) has 11,960 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
11,960 approved reviews, newest moderated first
Patti O.
Fast, efficient service. Easy to use website.
Reply from Spot Pet InsuranceJun 3, 2025
Hi Patti, we are so happy that our website was easy to use and that our service was efficient. Thank you for the great feedback! ~ The Spot family ❤️
Andrea
Great response time
Reply from Spot Pet InsuranceJun 3, 2025
We love hearing this, thank you for sharing, Andrea! Wishing you and your fur family good health. ~The Spot Family🐾
Jeanette M.
Fast and easy claim proess!
Reply from Spot Pet InsuranceJun 3, 2025
Hi Jeanette, we pride ourselves on providing exceptional service, so we're very happy to hear this has been your experience. ~The Spot Family 🐾🐾
Bri R.
I always expect anything insurance related to be annoying and time-consuming but this has not been my experience with Spot! The coverage options are super clear and the app makes submitting a claim quick and easy. The time it takes to approve and pay out a claim is incredibly fast too. I did have one issue where the vet had to trim around my dog's ears because of frequent ear infections and Spot considered it "grooming" and therefore did not cover it, but otherwise coverage has been amazing, no questions asked. Highly recommend.
Reply from Spot Pet InsuranceJun 3, 2025
Hi Bri, thank you for sharing your experience! Please reach out to us if you ever have any questions. Our team is always here to answer any questions- 1-800-905-1595 (M-F 8am-8pm, Sat 9am-5pm EST) ~The Spot Family ❤️🐾
Raymond L.
Everything went smoothlyu
Reply from Spot Pet InsuranceJun 3, 2025
Hi Raymond, we’re so glad you had a positive experience! Thanks so much for being part of the Spot family ❤️🐾 
Deacon
I have not received my refund for Swopie as today date. It another second check for my initial refund on Smokie. I would appreciate if I could receive a call from an American Rep not from the outsourcing of calls to another country. Thank you
Reply from Spot Pet InsuranceMay 30, 2025
Hi Deacon, we have sent this over to our team and they will reach out directly to address your concerns
Toni
BEWARE! I got this insurance for my pet and when the time came to submit claims, I got rejected because underwriting was saying there was a pre existing condition which there was not. I honestly believe they make up reasons up NOT to reimburse you, please reconsider before purchasing this. Oh and to boot, their customer service agent did everything in her power to cover up why the claim was rejected, even lying about what the paperwork said.
Reply from Spot Pet InsuranceJun 3, 2025
Hi Toni. We understand your frustration and apologize for any disappointment with your recent claims experience. Much like other providers, our plans don’t cover conditions showing signs before your coverage starts, as documented by your vet. Our team is here to provide support and answer any questions you have at 1-800-905-1595 (M-F 8am-8pm, Sat 9am-5pm EST).
M. C.
Claims are paid so fast! Wow! The website and information is so clear and easy to understand and use!
Reply from Spot Pet InsuranceJun 2, 2025
Thank you for taking the time to leave us a review! We appreciate your feedback and are committed to providing the best possible experience. ~The Spot family ❤️🐾
