Spot Pet InsuranceReviews of spotpet.com

We love spot

Great pet insurance with great prices

The process for completing the claim, went smoothly and quickly. My reimbursement was made within a few days after the vet visit.

Everyone I spoke to was kind and knowledgeable

Getting my Insurance refund so quickly after my claim was submitted

Claim submission is easy and processing is quick and efficient!

Almost gave them 2 stars, but after my experience today, I couldn't. We've been insuring our dog for years, and our premium has continued to slowly increase. We switched to SPOT a little over a year ago, and this time, it more than DOUBLED. Seriously? We received no notice at our current address and only discovered the increase when we saw the charge on our credit card. When we called, we learned they still had our old address on file. The reason? Their website would not recognize our postal/ZIP code when we tried to update it. That's a problem with their system—not something we should be penalized for. They also claim they sent us an email, but we have no record of receiving one. To make matters worse, the customer service representative was rude and refused to let us speak with anyone else—a manager, supervisor, or anyone who could review the situation. His response was essentially that "nothing will change the situation." So apparently, there is no escalation process and no one available to review a customer's concerns? After being a customer for a year, this is extremely disappointing. We will be following up with a complaint to the appropriate Department of Insurance regarding the premium increase, notification, address-update issue, and how this matter was handled. Had to edit to clarify some details. They also said my review was questionable and I had to verify who I was or the review would be deleted. This is probably how they get a lot of bad reviews taken down, because no one wants to put in their info.

Claims are quick and easy