Excellent
Based on 11,960 reviews
Spot Pet Insurance4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
America's FavoritePuppy Insurance Click for Price >Spot Pet Insurance is one of the leading providers of customizable pet health insurance for dogs and cats across the United States and Canada. We're on a mission to help families get their pets the care they need to lead longer, happier lives together.
Spot Pet Insurance (spotpet.com) has 11,960 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
11,960 approved reviews, newest moderated first
Oretha R.
Your quick response for reimbursement and your easy to used web site.
Reply from Spot Pet InsuranceMar 31, 2025
Hi Oretha, Thank you for the positive feedback! Please reach out to us if you ever have any questions. ~The Spot Family🐾🐾
customer
Super easy to place and upload claim with a quick response. I have been with them for over a year and happy so far. They did raise the fee for my lab this year, which was a surprise as its already pricey!
Reply from Spot Pet InsuranceMar 31, 2025
Thank you for taking the time to leave us a review! We appreciate your feedback and are committed to providing the best possible experience. Please reach out to us if you have any questions ~The Spot family 🐾🐾
Michael A.
Spot is attentive and timely in their response to claims. The process is easy and straight forward to file. 5 stars!!
Reply from Spot Pet InsuranceMar 31, 2025
Hi Michael, We pride ourselves on providing exceptional service, so we're very happy to hear this has been your experience. ~The Spot Family🐾🐾
Tanya B.
I appreciate your help!
Reply from Spot Pet InsuranceMar 31, 2025
Hi Tanya, We’re so glad you had a positive experience! Thanks so much for being part of the Spot family 🐾🐾
Sheri T.
Quick and easy preauthorization and quick processing and payment. Explanation of benefits very clear. All done online. They will gladly call your vet if they need additional info. I'm glad I hooked up with them, you should too.
Reply from Spot Pet InsuranceMar 31, 2025
Thank you for your wonderful review, Sheri! We're proud to offer a service that aligns with your expectations. Your support is truly appreciated! ~ The Spot family 🐾
Shirley
Answered and dealt with our claim in a very timely manner.
Reply from Spot Pet InsuranceMar 31, 2025
Hi Shirley, We pride ourselves on providing exceptional service, so we're very happy to hear this has been your experience. ~The Spot Family🐾🐾
Regina P.
How timely this claim was handeled. Thank you.
Reply from Spot Pet InsuranceMar 31, 2025
Hi Regina, Thank you for the positive feedback! Please reach out to us if you ever have any questions. ~The Spot Family🐾🐾
Haley
Spot deserves 0 stars. My dog needed to be seen for a new heart murmur. I went through the work to find available coupons and discounts for the work that had to be done and ended up saving $211 on the bill. Spot thought I went through the work to benefit them and took the $211 directly off of what they would reimburse me. I contacted them and tried to explain my reasoning with no resolve. Don't get trapped with the Spot, they are just another SLIMY insurance company who will screw customers over just to save a dime. Their customer service sucks and I 1000% would NOT recommend doing business with Spot to cover your furry friends! DO NOT get pulled into their catchy phrases claiming #1 pet insurance, In fact, they are #1 WORST pet insurance!!! There is a reason there are no Google reviews. What a shame, be better Spot. ***Edit after response - If Spot had included the whole invoice in the claim that would make more sense, but it was not. Still very unhappy, and no point reaching out again, because nothing will change, a waste of time.
Reply from Spot Pet InsuranceMar 28, 2025
Hi Haley, we appreciate you taking the time to share your experience. We’re glad you were able to find discounts to lower your vet bill! Our reimbursements are based on the actual amounts you pay on your vet bill. The amount you saved through coupons wasn’t charged to you by your vet, so your reimbursement would only reflect the amount you actually paid. We’re always happy to walk through your claim line-by-line if needed and encourage you to reach back out if you need more clarity!
