Excellent
Based on 11,960 reviews
Spot Pet Insurance4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
America's FavoritePuppy Insurance Click for Price >Spot Pet Insurance is one of the leading providers of customizable pet health insurance for dogs and cats across the United States and Canada. We're on a mission to help families get their pets the care they need to lead longer, happier lives together.
Spot Pet Insurance (spotpet.com) has 11,960 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
11,960 approved reviews, newest moderated first
Hannah C.
Having spot insurance saved me $200+ on my cats vet bills! It was quick and easy to make a claim. I’m now just waiting on my reimbursement in the mail!
Reply from Spot Pet InsuranceFeb 7, 2025
We love hearing this, thank you for sharing, Hannah! Wishing you and your fur family good health. ~The Spot Family🐾🐾
Thomas S.
Smooth and easy
Reply from Spot Pet InsuranceFeb 11, 2025
We love hearing this, thank you for sharing, Thomas! Wishing you and your fur family good health. ~The Spot Family🐾🐾
Tina B.
Put in a claim and had a quick response
Reply from Spot Pet InsuranceFeb 11, 2025
Hi Tina, We pride ourselves on providing exceptional service, so we're very happy to hear this has been your experience. ~The Spot Family🐾🐾
Sandra K.
I transferred my pets to spot insurance and very happy to say I am glad I did. They are very quick to respond in a positive manner.
Reply from Spot Pet InsuranceFeb 11, 2025
Hi Sandra, We’re so glad you had a positive experience! Thanks so much for being part of the Spot family 🐾🐾
Melanie L.
Very timely and simple process for vet reimbursements. Easy to reach a customer service representative on phone for any questions about policy. Very pleased with this insurance.
Reply from Spot Pet InsuranceFeb 5, 2025
We're so happy to hear you've had a positive experience with our insurance! We appreciate your kind words about our customer service and reimbursement process.
chantal S.
They charged my account for three payments that I was behind without telling me. They also indicated that my pets were not covered then but still took out the payments without informing me. Total scam
Reply from Spot Pet InsuranceFeb 5, 2025
Hi Chantal. We understand your frustration and apologize for the inconvenience you experienced. We strive to provide clear and transparent communication to our customers, and we appreciate you bringing this to our attention. Please reach out at 1-800-905-1595 so we can directly address your concerns.
Calista B.
The process for filing a claim was unnecessarily complicated. After filing the initial claim they requested additional documents from us which we provided. It took them over a month of back and forth calls and emails to actually acknowledge that they received the documents we sent. During which time they repeatedly denied the claim stating that they did not receive the documents (they did). After almost two months they finally denied our claim. When we called and asked why, they stated that it was an issue with one of the documents from the vet. They told us we could call and ask the vet to change the medical records in order for the claim to go through. After such a long headache of them not communicating and then suggesting that we ask a vet to change records, we decided that Spot Pet Insurance was not for us and canceled our coverage. Our overall experience was incredibly frustrating and disappointing.
Reply from Spot Pet InsuranceFeb 5, 2025
Hi Calista. We apologize for this frustrating experience. We appreciate you bringing this to our attention, and we will use your feedback to improve our processes and ensure that our customers receive the support they need.
Marie R.
Spot has given us support during very difficult times, they process claims quickly and customer service has been amazing when we needed them. Thank you Spot team!
Reply from Spot Pet InsuranceFeb 5, 2025
We're thrilled to hear about your positive experience. It's great to know we were able to provide support during a challenging time.
