Spring Hill NurseriesReviews of springhillnursery.com

I purchased a Violet’s Pride rose for a memorial garden in memory of a lady whose name is Violet. I chose the field grown larger rose in the 3gal. pot. After waiting over a month, the rose was shipped. Intuition told me to video myself opening the box and I’m glad I did. This rose bush, that was supposed to have an established root system, had two roots and you could tell it was a small bareroot that had been shoved into the pot and covered with wet mulch. Most of the ‘mulch’ was in the plastic bag that the pot was placed in. The rose had 5 small buds on 5 broken canes. Half of the rose bush had to be pruned back and the remainder of the plant is still wilted. Now, I must stress that the customer service workers are always the best and I did receive a full refund, but I will not be ordering anything from Spring Hill or their sister companies. A once great company has lost their reputation. Don’t let them give you that ‘we’re going to make a one time exception’ about giving you your money back. Demand a refund.

On 04/02 after finding bulbs and bare roots in catalog, I ordered online. On 04/07 went online to check status and look for details on the bare roots; they are now showing as sold out. Sent email requesting a status update and should I order elsewhere or cancel order and refund my money. No reply; so, on 4/10 sent email advising that I was canceling order and demand refund back to credit card. No reply; so on 4/11 filed dispute with credit card company for a refund. Should have reviewed reviews before ordering and saved myself this aggravation.

I placed my order for four roses and they shipped march 18th. I tracked them from California. I live in Pennsylvania. I never received them until march 27. I understand I am across the country but a shipment shouldnt be sitting at a fedex location for two days. Ive ordered roses out of Texas and theyve come in 3 days also by fedex. My roses arrived with black spots on the stems and nearly every thorn is black. I am not sure if they will survive. I emailed the company to see how to revive them and describing how long theyd sat in that box. They never responded. I am more irritated with a lack of response on their end because it shows a lack of integrity or care for their customers. I am an avid gardener and wouldve used them for purchases in the future but this experience has made me more than a little hesitant.

They claim plants are shipped 1-2weeks after order. It is now 4 weeks and still nothing received. If you contact them via email you get a generic reply saying delivery is 1-2 weeks after order. Will not buy from them again

I ordered 4 clematis and they did not bloom or grow. My raspberry echinacea just died in the pot. I’m a seasoned gardener so this was no fault of mine. I would like my money back please!

Ordered 3 shrubs 8/4/22 - shipped early Oct (sickly bare roots) - 2 did not grow at all. Credit given. Ordered new hydrangea 8/4/23 - arrived 10/5 - a pathetic, fragile sprout in 4"pot (LARGE shipping box). Planted - do not know what will grow next spring. How do they get away with this? I should have purchased lovely plant at local nursery this summer for less money and had nice shrub. BUYER BEWARE. Their photos look great - plants terrible.

They billed me for plants I never received. Contacted them with no response back. They claim 100% satisfaction which obviously is a lie. I will be spreading the word to avoid this company

I keep using replacement certificates because Spring Hill will not provide a refund. However, Spring Hill continues to send out dead plants. Surely, they must know these plants are dead when they are packed. I have received two totally dead Nubis Clematis and two nearly dead Sabine clematis. I used replacement certificates to purchase these plants because the previous plants were dead too. This is a very poor company and I would never order plants from them again, were I not to have to use replacement certificates.