Reply from SprinlyAug 29, 2022
Hi Shelley,
Thank you so much for taking the time to give us a review. I am so sorry to hear that your Sprnly experience has not been the best. We always want it to be a positive one! We are still a small team, trying to do the best we can. We have weekly meetings to talk about issues like cracked cups or subpar meals due to transit and even customer service response delays. We are aware that this does happen, and while not frequent, we definitely want to make sure we can find solutions fast and make sure going forward the issue is resolved. We started to pouch most of our sauces which has helped tremendously! We are also speaking with our list supplier about the lids not fitting because we've seen this happen too many times over the past few weeks. In fact, we sent a sample of their lids back to them, along with some photos from a handful of other clients, and they are analyzing those lids now. We're even asking for a new lot of lids to be shipped to us right away, so hopefully, you'll see this issue eliminated very very soon. In the meantime, we're rubber-banding a variety of meals that this has happened to, and we're hoping that this takes care of the problem in the interim.
We would love the opportunity to send you meals, free of charge so you can give us another try! Would this be something you are interested in? I can even make sure you get meals next week if you let me know by Thursday at 11:59PM EST.
Look forward to hearing back from you and we hope we get another chance to impress you. Thank you so much for your honest feedback, it truly helps us learn and grow! We appreciate you, Shelley!
Kindly,
Rachel
