Reply from SprinlySep 18, 2022
Thanks for your support and enthusiasm, Carol, and for taking the time to leave us a review😄 We're so glad you're enjoying your Sprinly experience! We love sharing these delicious and healthy meals with you, and we're proud to back it up with exemplary customer service (or, as we call it, Client Happiness!) Just let us know if there is ever anything we can do to help you on your wellness journey!
In regards to the meals piling up, I am not sure if you know but you have the option to skip any week of meals at any frequency you choose! Once subscribed and logged into your customer portal, you will navigate to the My Subscription page. Scroll down to view the meal selectors for each upcoming week of deliveries. To skip a week of deliveries, tap or click the little white circle button a the top right corner of the meal selector. Then, wait a moment as the page reloads and refreshes with your updates completed! 😊
We have 4 weeks of meals available on the My Subscription page for your review at any given time. You can skip them alternatingly for an "every other week" delivery frequency, or skip 3 of them and leave the 4th one unskipped for a "monthly" delivery. Some of our clients even order meals only during the first or last full week of the month!
New meal selectors will populate at the bottom of the My Subscription page each week, so you'll want to make sure that you're checking back as regularly as you need to for proper management of your delivery cycle. And, of course, you can always place your account on an indefinite pause, where your account will simply be frozen until you log in and choose to reactivate. If you have any further questions about how to manage your account, please feel free to let me know!
We appreciate you!
Kindly,
Rachel
