SPS CommerceReviews of spscommerce.com

One of our customers recently partnered with SPS commerce for their analytics. I looked into it an initially said no. They offered to delay billing by 2 months for us to test out the system. It took them 5 weeks to get our account set up. I submitted a cancelation request right after I gained access to the account and tried it out (it was useless for us). Now they're saying we owe the first month's fee because we didn't cancel 30 days before the bill is due. By their logic, we would have had to cancel a week before we gain access to our account. Avoid SPS commerce at all cost. They are horrible to work with, have offshore customer service, are overpriced, and overall leave a bad taste in your mouth.

We were required to sign up with SPS Commerce because one of our department store customers decided to start sending orders through their platform. SPS offered us a discounted rate, so we agreed to sign up specifically because our customer requested it. Unfortunately, our customer did not actually start using SPS for several months. Since we were not processing any transactions through the system, we contacted SPS and asked them to pause the billing until the service was needed. Their response was that the only way to stop the charges was to cancel the subscription — meaning we still had to pay monthly fees for a service we were not using. On top of that, the cancellation only became effective after two additional months, which felt like a way to continue collecting fees without providing any value. A few weeks later, our customer finally started using SPS, and we contacted SPS to keep the subscription active since the cancellation had not even fully taken effect yet. Instead of simply continuing the existing service, we were told we needed to sign a new contract at a price that was approximately 120% higher. For a company that does not process an extremely high volume of transactions through SPS, the new pricing made no sense and was not worth the cost. The entire experience felt inflexible and focused more on maximizing billing than supporting customers. We expected better customer service and more reasonable flexibility, especially since we only signed up because one of SPS’s customers required us to do so.

We have been using the SPS Recovery Revenue platform for several years and has been extremely easy to use and very intuitive. The user friendly interface makes it simple to navigate through claims, track progress, and stay organized without any unnecessary complexity. What stands out most, however, is the level of customer support. The team has been incredibly helpful, responsive and knowledgeable. They consistently provide valuable insights and guidance that I would not have had otherwise, which has made a meaningful difference in how we approach and manage chargebacks.

Our company has been a customer of SPS Commerce for over 4 years now. In that time, they have helped us recover nearly $4 million in invalid retailer deductions. Their solution is exceptional and continues to get better and better. In comparison to how we operated before working with them, our bottom-line results have improved dramatically. In addition, the cost for this service is a fixed monthly fee, so our costs are capped, regardless of the amount of money we recover. Their customer support team is really amazing and their dedicated team members are incredibly engaging. Our company considers SPS a valuable and exceptional partner and are grateful to have them on our team!

Terrible company, faulty platform, ad communications and expensive Response: SPS communication is non responsive. I could even cancel as all of the call centered are off shores with zero answer. The platform is clunk and unresponsive.

Awful, they constantly contact you every month to upsell contracts.....pushy sales people.....when you need help adjusting they just ghost....not a sustainable strategy.

This company is unethical and practices deception with regards to account set-up and fees. I was told one thing on the phone then something different when I signed-up. But worst of all, they've been charging me over $500 a month in reoccuring fees ... And my account isn't even set-up yet. I have a $3000 bill yet we haven't finished set-up. Now nobody will get back to me.

We were charged for document transmissions even though our implementation and testing of the service to a major big box retailer was not complete. When providing clear evidence of this documentation to the contract team, they denied responsibility of failure to complete the service offering and kept the charges in place. Not a good long term solution provider.