Great
Based on 532 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.
ss396.com (ss396.com) has 532 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
532 approved reviews, newest moderated first
brandi G.
I got my order in within a week of ordering. Thank you for your speedy delivery. Everything looks great from first view.
Reply from ss396.comMar 16, 2026
Hey Brandi! We are glad to hear that! See you again soon.
Jason C.
Purchased many parts for my 69 Chevelle SS396 restoration, with a few more left to get. Never had a bad experience with Ground Up!!
Reply from ss396.comMar 16, 2026
Thanks Jason! That is what we like to hear!
Larry E.
Fast delivery and great service and the right parts
Reply from ss396.comMar 16, 2026
Larry, thanks for the review and for shopping with SS396!
Mike A.
Great job as always
Reply from ss396.comMar 16, 2026
Mike, we like to hear that! Thanks for shopping with SS396!
Chad Q.
Products and timing
Reply from ss396.comMar 16, 2026
Thanks for the five star review Chad!
Motivated Verified M.
GREAT PRODUCTS
Reply from ss396.comMar 16, 2026
Thanks for the review!
Michael B.
Product showed up days late no tracking information was provided
Reply from ss396.comMar 13, 2026
Hey Michael! I see you placed one order but received two different packages. That is because one item out of three was a drop ship from the manufacturer. The first package was shipped on 3/2 and an email was sent that night. The second package was shipped on 3/3 and an email was sent that night with tracking as well. Always check your spam/junk folders, as sometimes they end up in there! Thanks!
Eric C.
I ordered a rear bumper it was going to take to long so I called back and canceled order the manager said I didn't he listen to the calls and I have to pay the shipping he also would not let me hear the recording so he is lying they are very rude I will not purchase anything else from them I know for a fact I canceled the order they are lying about the recording that is y they don't let you listen to it
Reply from ss396.comMar 12, 2026
Eric, we’re sorry for the frustration this situation caused. We reviewed the call recordings and notes related to your order and were unable to find any request to cancel prior to shipment. As outlined in our return policy, return shipping is the customer’s responsibility. That said, we want to resolve this as fairly as possible. Once the bumper is returned, we will issue a full refund including the original shipping cost. We appreciate your feedback and hope this helps bring the matter to a proper resolution.
