Excellent
Based on 74 reviews
StairParts Connect, LLC4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Today, there are many stair parts suppliers across the United States; many of which sell very similar, if not the same lines of balusters, newel posts, handrail, iron stair parts, etc.The majority of these suppliers do not sell directly to the public; they will only sell to stairway manufacturing companies or other large home improvement stores and lumber yards such as Home Depot or Lowe's.StairParts Connect is your stair parts connection...The need for stair parts is tremendous; the majority of existing homes and buildings, as well as homes and buildings to come, are and will be multi-level; the options available to find quality stair parts are extremely limited.StairParts Connect is here to make shopping for stair parts as it should be... logical and affordable with an amazing selection of stair parts and tons of helpful resources!
StairParts Connect, LLC (stairpartsconnect.com) has 74 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 2 reviews with 3 stars · Clear filters
Wayne
Hi, I placed an order for two items. Ordering was simple, price was great, and items were beautiful.....except for the damage. Reordering was easy and follow up was great. I am still waiting for the second item, third recorder, to arrive without damage.
Michael W.
Original shipping was fairly quick. But still no reply to my emails about the hardware (screws) being defective and needing replacement
Reply from StairParts Connect, LLCOct 27, 2017
Hi Michael, I have now tried to call 7 or 8 times, it goes right to voicemail, I've left a message every time. I thought you were getting my messages, but I have also emailed multiple times. Please call me so that we can take care of the issue. Thanks and sorry for the trouble! Michael J Sylvia | StairParts Connect, LLC 800 458-9038 | 203 856-0757
