Starluck FlowersReviews of starluckflowers.com

*reply to owner* Of course the refund is complete now. As stated, my credit union retrieved the funds. Everything I stated was the truth with my experience with your company and rude employees. It is sad thar it took my Credit Union' s fraud department getting involved for me to get my refund. I hope people read these reviews and do not do business with you. *original review* These guys are absolute scammers. They had no problem quickly charging my card. then within an hour they cancelled my order because they said they didn't have what I ordered. They said they would refund it. Here it is, over 2 weeks later and they haven't refunded my money back. I called them to check on the status and they had a nasty attitude. their phone kept cutting out and they were hard to hear and after asking if they resubmitted the order they shouted that they already told me. what is their problem? just a bunch of dirty animals working there. I ended up filing fraud charges with my credit union and will let them deal with these dirty good for nothing scammers.

The order was cancelled by Starluck Flowers after payment was received. Four weeks later, I am still waiting for a refund that was promised the next day. STAY AWAY! Buyer beware.

I placed an order with Starluck Flowers after they appeared online as a local florist in my area. After they accepted my payment, they abruptly cancelled the order. It’s now been 35 days since that cancellation, and despite five follow-up emails, all I’ve received are vague replies saying they are “working on my issue.” No refund has ever been processed. After this experience, I researched the company and found numerous similar complaints on Trustpilot, BBB, and Reddit, all describing the same pattern—orders accepted, cancelled, and refunds delayed or never issued. Many reviewers call the company a scam. Their own website claims a “100% Refund Guarantee” within 10 business days, yet dozens of people—including me—have waited weeks or months without resolution. Summary: • Misrepresented themselves as a local florist. • Cancelled my order after taking payment. • Multiple unfulfilled refund promises over 35 days. • Consistent with many online complaints warning of the same issue. Recommendation: Avoid ordering from Starluck Flowers. Use a florist with a verified physical location and proven customer service record. If you’ve already placed an order and are in the same situation, contact your bank or credit card company immediately to dispute the charge.

I went on line to order flowers near my new grand baby. Starluck Flower Co. name popped up as serving the area of Freedom, ME. I found what I wanted and placed my order. Weird that they added a "technology fee" of 9.99 on top of the price of the items. I should have realized that was a red flag but figured it was just another company trying to eek out as much cash as possible from its customers. I received an email confirming my order. Then, several hours later I received a 2nd email canceling my order and stating that a refund would follow. Well guess what...no refund (and I have to wait 30 days to dispute the charge as fraud) I had to block my debit card and get a new one. They charged me 73.00 and took it immediately. The refund? My guess is there will never be one because this is apparently how this company operates. STARLUCK FLOWERS IS A SCAM AND THEY WILL STEAL YOUR MONEY! Stay far far away from them!

Do not order. This is a complete scam and I wish I looked online first. They cancelled my order immediately. Charged me $90. Repeat emails and phone calls and I’m always told wait three more days. No manager to speak to. Money is gone.

Looking at all the other reviews this is a repeating trending pattern with this company. I placed an order on June 30th. The arrangement cost $39.00 and said free delivery. I called to place my order, my first question I asked was if they were physically located in Clarendon Tx. She said yes. I asked this because I had already had had 4 other florists that I attempted to place an order with be all online in other states. Turns out Starluck is NOT located in Clarendon Tx. After placing my order and giving all the details as to where to deliver that day, I asked for the total, expecting it to be somewhere around $45.00 give or take. She at first said a vase was not included, when the website showed a light blue vase in the arrangement. I had to argue that point with her and she finally said, yes vase. She tells me the total was going to be 75.17 !!! I asked why it was so high, she said there was a service charge ! I immediately said cancel the order. She argued with me. I had to keep repeating to her to cancel. The 5th time she said ok. This is the reference number of my order # 239157. I get off the phone and decide to look at my checking account. There is a charge of $75.17 from Starluck Florist. So she had gone ahead and charged my account even though I immediately canceled the order and did not authorize a charge. I called right back within a few minutes of last call to speak to her again. She tells me it will take 8-10 days for it to credit back to my account. I’ve called several times since then and I get 8-10 days. Today is day 15, that’s business days, still no refund. I called several times again today and the young man first try’s to tell me there was no charge order, then no reference order, but I was firm. Oh ! Here it is, he says. Of course. Then he mistakenly says, well it takes 3-5 days for a refund to hit my account. I told him great, cause it’s already been 15 days. Then he stumbled around saying sometimes the system messes up. Whatever, going through my bank and disputing the charge now. Disgusting how these scammers get away with this crap. Can take your money within a second, then you do all the leg work and battle through weeks to get your money back ! I will never do online flower orders again ! I 9/18/25- It took having to file a dispute through my bank to get my money back ! Starluck is trying to say they refunded my money back in 6 days. It was 8/18/25 when I received my refund. That’s 34 business days, excluding 4th of July ! Their response to my review is incorrect ! Just another attempt to pull the wool over the consumers’ eyes. Do NOT order online with Starluck Florists. It is a scamming business !

Apparently taking your money, cancelling your order and not refunding your money is Starluck Flowers M/O! I ordered flowers for a funeral on 6/21 and got a confirmation. The next day, the day of the funeral they emailed me saying the order was cancelled. If that didn't suck enough, after 3 or 4 emails, I'm still waiting for a refund which I'll probably never get! So I had to pay the credit card bill and as of July 12, no refund!

I ordered a funeral basket that was never delivered. I haven’t been refunded yet although they tell me that they’re working on it. I keep getting the same email from customer service. They act like I haven’t been calling them everyday!! I wouldn’t give them 1 star but you have to give something.