Startechtel.comReviews of startechtel.com

Reply from Startechtel.comJan 12, 2017

Thank you for your feedback, Odette. We do apologize that the fans you ordered do not fully meet your expectations. We do test every fan, but unfortunately, some may fall through the cracks. We carry a wide variety of fans to suit different budgets and needs. If you would like, we can help you choose fans that better suit your needs. Please contact us at 1-800-564-8045 and a sales representative will happily assist you.

Reply from Startechtel.comDec 22, 2016

We apologize that you felt inconvenienced with our service, Louis. In order to protect both our customers and our business, if we come across billing and shipping addresses that do not match, especially with large orders, we must proceed with caution. Because your order fit this criteria, per our policy, we contacted you soon after your order was placed and asked you to fill out a credit card authorization form. Typically, once we receive the completed form, they are processed in a timely fashion, however, you chose to cancel the order instead. We understand the frustration that may arise when you need an order promptly, however, we were simply following our protocol. It is unfortunate to hear that we have lost you as a customer, but we wish you the best.

Reply from Startechtel.comDec 22, 2016

We do apologize that it has taken some time for you to receive your product, Tim. Our customers are our top priority and we do our best to deliver the best service. As you are aware, because the addresses and contact information were not matching, we took the necessary precautions to ensure that your order was not fraudulent. We made multiple attempts to contact you to verify the order. Once you returned our calls and confirmed the address, we shipped your order the same day. We have also attempted to contact you to resolve the situation, but to no avail.