Star Van LinesReviews of starvanlinesmovers.com

Dennis Li helped us move in a very fast and efficient manner. I highly recommend of their services !

This was my first time using a moving company and my experience was amazing! I will definitely recommend! They worked fast and professional. If I move again, I will definitely use this company!

These guys should be called Hero movers they really came and save the Day and my move they were kind careful and professional. Thank you guys again see you in Texas for the unload.

We worked with Dennis to move from Boulder CO to San Diego and he was fantastic to work with. The guys did an excellent job and the move was relatively hassle free

My experience with Star Van Lines has been extremely disappointing. I was quoted $4,409 for a long‑distance move from MA to AZ. My things were picked up on Feb 16 and I was told delivery would take 10-14 days from pickup. The quick delivery window is the ONLY reason I decided to use their services. After my furniture was picked up, communication completely stopped. I reached out on Feb 24 for an update and learned (only because I called) that my belongings were still sitting in Massachusetts. Weather was used as an excuse, even though my items were picked up before the snow storm and sat untouched for 10–12 days. No one notified me of delays, no one explained why my things were moved into storage without my knowledge, and no one could tell me why they weren’t placed on earlier west‑coast trucks. Instead of accountability, I received defensiveness, rudeness, and repeated references to their “21‑day delivery window,” as if that excused the lack of communication and unnecessary delay. I was never told there were two delivery options (Standard vs. Premium), and I was misled to believe my items would be on a west‑coast truck arriving by Feb 23–25. My furniture wasn’t actually loaded for transport until Feb 27 (twelve days after pickup) and I was told it would take up to another week to arrive. Meanwhile, I’ve had to buy essentials for myself and my 8‑year‑old because we have nothing to sleep on or use in our home since moving in on the 21st! I’ve made two long‑distance moves before and have never experienced anything this unacceptable or unreasonable. The lack of honesty, transparency, and basic customer service is unacceptable. I will not be recommending Star Van Lines to anyone and hope they (along with their 3rd party partners) take responsibility for the financial and emotional stress this has caused. UPDATE: This situation keeps getting worse. I was told by Star Van Lines’ "partner" (A&B Movers) that my furniture was loaded onto a truck Feb 27 for transport on Feb 28 and according to the driver would take a maximum of 7 days. You would think my delivery would arrive March 6–7. This turned out to be completely false. On March 6, I was told by A&B that my delivery (who they outsourced again to a company named Delpro) would arrive that evening between 6–7pm. At 7:45pm, I got a text from the actual driver saying he wouldn’t arrive until Tuesday–Thursday because his truck had been down for repairs all week and he had only left Massachusetts 8 hours earlier! If you remember from my review I was told my delivery would be transported as of Feb 28. Of course, no one from Star Van Lines or A&B bothered to tell me any of this because they are incompetent at communication. When I called A&B, they pretended they never called me with the fake delivery time. The Delpro driver was the only person who was apologetic and sympathetic while everyone else has been rude, defensive, and completely unprofessional. In their Trustpilot reply they tell me to "be patient" and that my delivery will be "delivered on scheduled terms". But now whenever this driver finally gets to AZ to delivery my things it will be beyond their supposed scheduled terms so I wonder what excuse they'll come back with now! And furthermore, how much more patience do you think a customer can have under these circumstances? You had my furniture since Feb 16th! And as you can see, they didn't even apologize in their reply! Would you want to do business with a company like that? When things go wrong they want to stand behind terms and contracts instead of being understanding, sympathetic, and accommodating...This company and their partners are disorganized, misleading, and impossible to trust. I will never recommend them. Please save yourself the stress and choose another mover.

The movers just finished my move from Denver to Boulder , and the whole experience was honestly excellent.Denis and his team were super professional,friendly and incredibly efficient from start to finish They did an amazing job packing my belongings-I’ve never seen anything done so carefully and I’ve moved six times before today. Everything was wrapped,protected and handled with care real attention to detail.Nothing was rushed, nothing was damaged,and communication was great the entire time.The crew showed up on time ,worked hard,and treated my furniture and personal items like their own. Thanks to Star Van Lines,my move was stress-free and smooth,which is rare when it comes to moving.I really appreciate the effort Denis and his team put in an I'll definitely be calling Star Van again the next time I move.

I had one of the worst experiences I’ve ever had with a moving company agent. was absolutely unbearable to deal with. From the very beginning, she called nonstop like a spam caller, sent text messages every few minutes, and flooded my inbox with emails. It felt like harassment rather than customer service. There was no respect for boundaries at all. On the phone, she was extremely rude, cut me off while I was speaking, and even hung up the call while I was still talking. Completely unprofessional behavior for anyone representing a company. The pricing was just as bad. She quoted fake amounts, then suddenly changed the numbers, followed by so-called “discounts” that also kept changing. Nothing was clear, transparent, or trustworthy. It felt misleading and dishonest the entire time. This agent gave me zero confidence in Star Van Lines. If this is how their representatives treat potential customers, I would strongly warn others to stay away. Very stressful, very aggressive, and very unprofessional experience overall. Worst agent experience ever.

Recently moved from OC to North Hollywood. Great service all around, professional, efficient and friendly guys. Thank you for a stress-free move, appreciate it. Highly Recommended!👍👍👍