Bad
Based on 228 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Starz Inc. is an American entertainment company that owns US pay television channels, a media distribution company, and animated television and movie production.
Starz (starz.com) has 228 customer reviews on Folks Told, with an average rating of 1.2 out of 5.
Showing 206 reviews with 1 star · Clear filters
Amie L.
Starz doesn’t have many shows I like. Big problem is they double billed me. Went through a lot to get the refund. Then they billed me two weeks early. I was done watching outlander but had three weeks left. Got a representative that said I would get a refund in five business days. Day six I emailed them. Now they have to run it by their team. Good grief! I will never subscribe to Starz again!
Britanya H.
Starz is by far the worst subscription service I have ever had. Their customer service is beyond rude and they do not honor there promo.codes. In my case I signed up for 23 for the year theater was the promo.sign up.noe and only pay 23 so I clicked and signed up. Guess what I was charged 76 for the year and adter I noticed and reached out to them they said the promo price of 23 would be credited to next year's subscription. I flat out canceled but guess what you dont get a refund anyways. Starz sucks
Edu
Untrustworthy and shady, utter trash. Never signed up but somehow started getting monthly subscription charges.
Trish B.
That 24.00 per year trial, is a rip off. Won't let me log in to my tvs only my phone. Went through customer AI BOT, no help. They reset my password, connected to a live agent and waited 26 minutes for no one to connect. Then called customer service. They could not help. Cancelled my subscription. But they still took my money. Their customer service is the worst out of all the apps. Don't do the 24.00 yearly trial membership. It's a total rip off.
Karen
I signed up for the 12 months for $24. When I got my receipt email they charged me $69.99. I tried to rectify this and they kept saying there was not a promotion on my account. I tried to cancel 2 times and they tried to give me the discount for next year I didn’t want it and still tried to cancel. It will not cancel my account and says your discount has been applied. I am disputing with my credit card company and doing a complaint at the BBB.
Eric
They refuse to answer their phone. They won’t let you cancel a subscription. THEY WILL NOT TALK TO ANYONE.
David
I signed up for a year of starz.they said I didn't and canceled my plan.I got the run arouwith every agent and you cant talk to a supervisor, you can only email them.I was with starz 5 years.Ill never sign up with these scumbags again.Do not trust these people.
AD A.
With no changes I’ve done at home to my network, this issue was finally resolved and I was connected again after I had sent many emails to STARZ and then filed a complaint with Apple about the app and my issue. About 2 weeks loss of service and much time spent sending emails to STARZ. I’ve cancelled my upcoming renewal because I don’t want to go through this again for a while and clearly STARZ flatly refused to help me out, so I think it was Apple who I subscribe with, that finally intervened. —————————————————————————— Used STARZ as 3rd party app purchased through my Apple Store account and for 9 months it has worked flawlessly. Then on the evening of 5/5/26, all devices became disconnected. STARTZ identified me as out of the USA all of sudden and would not allow me to login any more. STARZ support was useless and said they were blocking me for a suspicious IP address which is the same one used for STARZ for over 9 months on our annual subscription and it works perfectly with our other streaming services including Disney+, Peacock, Amazon PRIME, Apple TV+ and a few others. So basically, if the only way you can connect to STARZ is id’d by them as suspicious (you are not in the USA) and flagged by them, you are out of luck. The reps told me they will not involve in any connection deemed not you as the subscriber. So our remaining 3 months of STARZ left is now out of use. I’ve cancelled the next renewal of course. When all of your other streaming services work fine across all of your devices as well as you access to everything through your ISP (we have 1GB FIOS up/down), and only one subscription account (STARZ) is being blocked from you using, it’s clear that the issue is not with you nor your ISP. Avoid STARZ. If you get into trouble connecting or being able to log in, they are apt not to want to help you resolve the i ssue.
