Reply from States TaxiAug 3, 2024
What a stupid and silly review you've made.
Here's how we operate:
1.) You receive a text message with the information you gave us online or via phone call (this includes the exact pick-up and destination addresses, and the cost of the ride).
2.) If all the details are correct and you accept the cost, you respond YES.
3.) Upon responding YES, you receive a link for payment and submit the payment yourself.
4.) Your driver is dispatched and we send you the vehicle details. Our drivers follow an App with the address details that you agreed to.
Ours is a bullet-proof, perfect, system. You agree to the details and cost beforehand. The Driver doesn't deal with payment and simply follows the GPS.
As you can see from this person's review, and other reviews they've left for a different company. They are clearly in a financial bind, with a phone that was broken in a bus, hopping from one place to the next, and needing the $45 they paid for our perfect service and a refund for their wig.
If you had called us and paid to change the address, the Driver's GPS app would have been updated and you would've been dropped off at the new address. You don't get to change the address and go to a farther place for free.
We have a professional dashboard with GPS logs. If your ride ended early, we would've been notified and you would've received a customer support phone call and a partial refund. We can see everything.
You should never refuse to leave a Driver's vehicle. It is their personal vehicle, with Uber's commercial insurance. You are lucky to have had such a kind and friendly driver, who was patient with you and didn't get you arrested for refusing to leave his/her vehicle.
In future, ensure that the destination address, you gave us, is correct.
Catherine is trying to get a refund for a service which was delivered by a driver who has a minimum of 4.98 star rating and has completed a minimum of 3000 rides. The service was delivered perfectly.
Don't be a Catherine.
