Reply from Static NailsJun 25, 2021
Hi Maria,
I'm sorry to hear you did not like our formula. Please note we have never claimed that our Liquid Glass Lacquer is a gel formula, as that is untrue. Additionally, none of our advertisements or product descriptions contain false information. Our policies are very clear and can be read anytime on staticnails.com. However, we are always happy to work with our customers directly to help improve their experience through email at [email protected].
In reviewing your emails, you did not try to work with our agents to get a better experience or help us reach a solution for you, instead, you aggressively name-called and made false slanders. We have a 0 tolerance policy when it comes to mistreatment of our agents. Our agents are held to an even higher standard when it comes to how they treat our customers.
Static Nails prides itself on using only the highest quality ingredients. This can be seen by comparing our ingredients to other brands and doing research on each ingredient. Our formulas are also cleaner, safer, and toxin-free, unlike many others. On average we spend 2-5 years developing and testing each custom formula before bringing it to market to ensure it outperforms the rest. This is unique to Static. We are happy to report that in a study 100% of participants voted that Static Nails lasted 3x longer than other leading nail polish brands.
We are anything but short of glowing reviews. Nearly all customers report getting 8-14 days without chips when it comes to our Liquid Glass Lacquer, which is very impressive for a toxin-free, clean nail polish type formula.
However, while we are very proud of our lacquer formula, we understand not everyone may share the same experience, which is why we are again happy to work with our customers to help make things right. If you would like to work with someone on our team to get a better experience please email [email protected] requesting a supervisor and they will be happy to assist you.
