Reply from Stellar Books PublishingOct 16, 2024
Dear Jaiden,
Thank you for taking the time to share your feedback. We value all feedback, whether positive or critical, as it helps us grow and improve. However, we’d like to take a moment to clarify a few details to provide a complete and fair understanding of the situation.
The initial cost of $1,600 covered the publishing of your book in paperback and ebook formats, as outlined from the beginning of our discussions. When you later expressed interest in a hardcover edition, we explained that this would require an additional one-time payment of $425, as hardcover publishing is considered an optional add-on service.
Regarding the platforms, your book was indeed listed on all five promised platforms. However, it is important to note that two of these platforms only offer ebook formats—this is a platform-specific limitation beyond our control. The paperback and hardcover edition is available on the other platforms.
In terms of the overall cost, it included not just editing and formatting but also proofreading, book cover design, and publication across multiple platforms. Additionally, we provided unlimited revisions throughout the process to ensure the final product aligned with your vision.
Throughout the editing process, we shared every draft with you for feedback and incorporated the multiple rounds of changes you requested. This collaborative approach ensures our clients have full control over the outcome, and it is standard in the publishing industry to involve authors closely during editing to meet their expectations.
You approved the final manuscript, and we moved forward with publication based on your confirmation. After two months, you contacted us regarding errors you noticed in the printed version. We offered to unpublish the book to make the requested changes, even though doing so could impact the book’s visibility and rankings. Ultimately, you chose not to proceed with this option.
We apologize if there was any confusion or if you felt the communication could have been better. Please know that your satisfaction remains our top priority, and we are still open to working on any revisions you'd like to make, at no additional cost. We are committed to delivering the best possible outcome for every project and invested the same level of care and effort into your book.
Thank you again for your feedback.