Excellent
Based on 616 reviews
Stellar Scientific4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Offering exceptional value and incredible support to research laboratories in a wide range of fields. Our modest catalog of more than one-thousand of the most commonly used plastic consumables and general equipment features everything you need to start up and maintain a high-quality lab.
Stellar Scientific (stellarscientific.com) has 616 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
616 approved reviews, newest moderated first
Amy D.
Great customer service and was able to get some great deals for getting my lab stocked!
Reply from Stellar ScientificFeb 11, 2025
Thank you so much Amy for continuing the amazing relationship we've had with the E-town community for more than a decade! We are so honored to be one of your supplier partners and to receive this warm feedback about your experience with us!
MR
It was fine. I ordered the product and it arrived. That's more or less all you could ask.
Paul M.
Quality of the product and the customer service reps are very nice!
Reply from Stellar ScientificJan 27, 2025
Thank you Paul for leaving this message for us over the weekend! We appreciate your business and your kind words!
Atul T.
Excellent customer service. Order delivered on time. Was kept fully aware of our order.
Reply from Stellar ScientificJan 15, 2025
Thank YOU Atul for taking time to share your reflections of our work together! We are so happy you chose us and gave us the opportunity to showcase the team's insane commitment to service. Thank you for choosing Stellar Scientific
Alok A.
Timely delivery
Reply from Stellar ScientificJan 8, 2025
Thank you so much Alok for your business and for sharing this feedback with us. Considering your order was made on the morning of December 24th, we were unsure how quickly it would arrive. We are delighted to know our delivery partners did their job well! Thank you for choosing Stellar Scientific
Peak C.
CUSTOMER SERVICE
Reply from Stellar ScientificDec 24, 2024
Update Jan 6th, 2025 This is really unprecedented. We cannot resolve an issue when our calls, text messages and voice mails are not responded to. We've notified Trustpilot about our difficulties and that we feel we are being treated unfairly. Even accounting for the holidays, for their to be no communication back for two weeks is not the way business is done. Update Dec 30th, 2024 We have tried unsuccessfully to reach you for nearly a week to get this matter resolved: Email, cellphone, SMS, nobody can get through or get a reply. I have had discussions with our warehouse and your sales rep, and I have been told you claim we shipped the incorrect product. According to our internal records, the order was done correctly and so we have been requesting a photo of the box label to confirm an error was made. If you could please send us a photo so we can confirm we did indeed ship you the wrong PCR plates, we will send a return label and ship the correct product asap. Please help us take care of this for you. Original reply 12/24/24 We're very sorry to see this one star review. Can you please provide us with some information to know how we disappointed you? I remember this order was received late on Friday the 13th after FedEx had already come. I recall we were not able to honor the original request for overnight delivery and a member of the customer service team emailed you to give the option to cancel the order It looks like it was shipped on Monday the 16th via Fed Ex 770802437178 and received the following morning by 11AM - so overnight shipping was used. Did we receive a cancellation request in writing and mistakenly shipped it anyways? Please let us know what we did wrong and we will address is asap.
Dawn N.
Easy to make a purchase, prompt and keeps customer informed.
Reply from Stellar ScientificDec 18, 2024
Thank you so much Dawn for being a great friend and for taking a moment to let us know what we're doing well.
customer
We have always had a great experience buying lab supplies from Stellar Scientific. Best customer service, ease of ordering and timely deliveries! Thank you team!
Reply from Stellar ScientificDec 17, 2024
Wow! Thank you so much for sharing so much detail about your experience with us. This will be shared on Slack so the whole team knows. Thank you for choosing Stellar Scientific!
