Excellent
Based on 616 reviews
Stellar Scientific4.8Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Offering exceptional value and incredible support to research laboratories in a wide range of fields. Our modest catalog of more than one-thousand of the most commonly used plastic consumables and general equipment features everything you need to start up and maintain a high-quality lab.
Stellar Scientific (stellarscientific.com) has 616 customer reviews on Folks Told, with an average rating of 4.8 out of 5.
616 approved reviews, newest moderated first
Adriana
Amazing costumer service, they went over and beyond to make sure we got our order the next day
Reply from Stellar ScientificApr 23, 2018
Really, we need to say thank you to you Adriana. Because you replied so quickly and helped us understand your need, we were able to get this done. We appreciate your business and working together with us.
CY031418
Quick customer response. Delivery within 24-48 hours of stock items. Reasonable price on quality items.
Reply from Stellar ScientificMar 14, 2018
Thank you very much CY for your business and for making time to share about your experience with us! We appreciate your partnership! If there is anything we can do to improve, please let us know. Making happy scientists is what we aim to do!
Craig
The product was exactly what we ordered, arrived promptly, great price from Stellar Scientific!
Reply from Stellar ScientificFeb 12, 2018
Thank you very much Craig for making time to author this wonderful review. We very much appreciate your business. Wishing you the best of success in your research!
Kate
Amazing customer service and great prices on products. Would highly recommend!
Reply from Stellar ScientificFeb 4, 2018
Thank you so much Kate for doing business with us and for making time to write this review. We appreciate the extra attention and your eagerness to let others know about your experience with us! Thank you!
Keri
Due to the limited detail in the description of the product I didn't order the item that was going to suit my needs. However, it was very easy to work with customer service to figure out which product was right and get it exchanged. Better description of the products on the website would have helped, but the customer service couldn't be beat.
Reply from Stellar ScientificJan 8, 2018
Wow! Thank you so much Keri for this helpful review. Sounds like we need to fix a few things on this product's page. If you have an extra moment to email us what exactly was inaccurate and needs changing, we will get on it before the end of today. You can send that over to [email protected] and it will be forwarded to the person who can take care of this. We appreciate your business and your making time to help us become even better!
PM
Stellar was not able to ship the item, but never bothered to notify me.
Reply from Stellar ScientificJan 3, 2018
Thank you Paulo for shopping on our website. It seems there has been a miscommunication that I am hoping we can clear up. I was given a copy of the communications my team sent to you about this order. There was the initial exchange on 12/27/17 concerning restrictions on shipping this item any way other than ground. You replied with permission to send another way. The follow up email was sent to you on 12/28/17 as the order was prepped for shipment and we noticed a second problem, that the shipping address was a private residence. Apparently, you did not see this email and we received no response. I am not sure what more we could have done at that point since we had no way of knowing if you had seen the email or not. Many of the chemicals we sell can be used in ways not consistent with their intended purposes. We are therefore very careful and deliberate in how we process these orders. You communicated with us from a hotmail account, made reference to a home business but gave no business name or particulars and then, to the best of our knowledge, did not reply when asked for a proper business address. Given this, I think it is not too difficult to understand why we did not make any additional attempt to reach you when we got no response from that last email. If we erred, then I am sorry about that. We have issued you a full refund for your purchase so you can use those funds to obtain this chemical from a different supplier. In the end, it was the missing information that raised red flags and slowed things down. I hope you understand this was not a customer service issue, but a matter of safety. Thank you again for your interest in Stellar Scientific. Lee J Lowenstein President
Dale
We received our order quickly. We also received a few samples we had asked for at the same time.
Reply from Stellar ScientificDec 11, 2017
Thank you Dale for this review! Let us know how else we can be of service to you!
Tim
much cheaper price than competitors; quality is excellent
Reply from Stellar ScientificNov 19, 2017
Thank you Tim for the review and for adding a good word about our cardboard freezer boxes. We're honored to be your partner and happy to know you are pleased with our product. Thank you for choosing Stellar Scientific!
