Average
Based on 151 reviews
Stellation Media x Fanbase Intel3.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
You won’t find a better Instagram Plug online. Since 2016, my registered LLC has been helping creators, brands, and businesses grow their audiences organically without risky shortcuts or fake followers.Over the years, I’ve built two elite systems that deliver real, measurable results. The first is our Growth Tool, a fully automated software that engages with thousands of users daily by engaging with their Instagram stories and sparking authentic attention from your ideal audience.The second is Imposter Growth, a powerful service that doesn’t require your Instagram password. All we need is your handle. From there, we build and manage niche theme pages that attract the exact audience you want, then funnel those followers directly to your main page.Both systems are 100% compliant, organic, and scalable. Whether you’re a creator trying to build your community or a business looking to generate leads and sales through Instagram, we have a proven solution built to fit your goals.After nearly a decade in the game, we’ve helped thousands of clients grow, monetize, and dominate their niche, without ever risking their account.
Stellation Media x Fanbase Intel (stellationmedia.com) has 151 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
Showing 41 reviews with 1 star · Clear filters
Margaret Elizabeht J.
I signed up to use Stellation and the payment didn't go through on their end. I've emailed three times with only pre-programmed messages that have nothing to do with my queries. I am actually very grateful the payment didn't go though due to the low ratings I am seeing! I did call my bank and there is nothing wrong on that end, the online system doesn't seem to work with trying to contact their support or payments.
Danny B.
As others reported, customer service is AWFUL. The customer support rep (Marc) could care less about you or your business. They decided to cancel PayPal payments and even though my accounts were paid in full - they deleted them as a result. I spent two weeks going back and forth with Marc about rectifying this. He simply did not care! He offered me no discount or anything, so I ended up losing 3 weeks of my subscription. As for the service itself, it's ok but VERY spotty. Not as spotty as Marc's lack of customer service skills, but still pretty bad. Theres a few other companies that perform far, far better than Stellation (Ektora is one of them) and they have way better customer service. Hey Stellation, people like Marc give your company a terrible name. Shaun was a far better account manager, maybe try finding someone like him to replace Marc? You'll stop losing business that way. EDIT: How cringeworthy is it that Marc pats himself on the back for his own customer service? That should tell you everything you need to know. This issue has NOT been resolved. They stole $35 from me and took days to respond (as others noted). The customer service is terrible - point blank. HIGHLY suggest finding another company. I will be doing a full blog write up on this awful experience and how atrocious Marc is at dealing with customers. Stay tuned.
Reply from Stellation Media x Fanbase IntelFeb 18, 2021
Hey Danny, This is actually Marc responding back to this comment. I know we have had some emails back and forth and there was some clear confusion amongst our conversation threads. I have always answered your emails in a very professional and timely manner, so I would not consider this to be horrible service, simply confusion due to the subscriptions you had cancelled with Paypal and the fact we do not use them as a payment provider anymore. If you cancel a subscription, your account will remain active until your next subscription date, in which this case it date. We have since resolved this issue via email. We are a US based company that offer customer service 8 hours a day including live chat. We are highly trained and experienced in the social media relam and find our service to be our competitive advantage. I'm sorry you did not have a good experience with me, I service hundreds of clients on a daily basis that do. We hope to have you back as a client in the future. Best
Alexandros M.
This is something worse than a SCAM. 1.It will block your account from instagram after some days cause many users complain about spamming, bad answers to polls etc and for the follows-unfollows . 2. It will bring you 1-5 followers per day, mostly people from arabian countries or russians. 3. You will pay for the cheap package 99 dollars per month, it will bring you about 50 followers per month, so you pay 2 dollars per follower. 4. The support answers 1 message per day, so if they do not understand your problem, you will receive the answer the other day. 5.99% the guy to the support didnt understand my problem and my account stayed inactive many days, still until today, i asked for my money back. 6. Their algorithm always break down, it will break your nervs. 7.they will offer you the rockstar package if you make a complaint, but this is just nothing. It just offers you answering to messages and posting from their program, absolutely not a value for money. 8. Dont make the mistake to subscribe, i did it . Now my account is blocked and i am asking for my money back, but suddenly, no one has answered me 3 days now! This is my very honest review, people do not make the same mistake, i lost my money. I will take further action for my money back. Actually I did but I am waiting since 1/6/2020 the refund.
Reply from Stellation Media x Fanbase IntelJul 14, 2020
Hi Alexander, As always with our reviews, we will provide our side to the story. First, we do not have 1 conversation with the client in our customer service platform. You stated you are waiting for a refund from January 1st, 2020, why have you not reached out via email? May you please reach out to [email protected] regarding your refund so we can process it. Here's an image that proves we have no had communication with you on our end: https://ibb.co/XW5KgTX --- 1) If you do not follow our guidelines and recommended settings, while performing a lot of manual activity on your end, yes you can get an action block. 2) Our clients see results. Our job is to send traffic to your Instagram page, it's your job to turn them into a new follower. If your content stinks, don't expect good results. Also...you must follow our guides w/recommended settings and targeting. If you are getting action blocked, right off the back, you were not following our directions to maximize results. 3) Yes, in your case the math is correct, however, for most of our clients, most are gaining 10-30+ followers daily. 4) We have live chat from 11am-7pm EST and emails are being answered while live chats are not occurring. 5) skipped by reviewer 6) Yes, Instagram has API updates and sometimes crashes, all manners are fixed in a timely manner and we are very transparent with our clients. 7) Yes, we have offered clients rockstar packages as compensation. It has a lot of cool features actually. 8) Please reach out to [email protected] and we will handle your request. We wish you had a better experience with our platform, however, from the sound of it, our guides from our knowledge have not been followed which had a direct influence on your result. If you don't read the manual, you can't expect the product to work as advertised. - Stellation Media
Spicegurl**
I signed up a month ago and it didn’t work out for me didn’t see any results at all reached out numerous of times threw emails over 15x issues still not fixed I was following too many under aged kids and Message/dm ,& mass story etc follow 620 ppl in total I set it to unfollow 50 ppl aday that function doesn’t work been trying to unfollow those accounts manually that function doesn’t work on there end which I’m very unhappy about my views/likes didn’t change at all during a month they followed over 620 only 200 followed me back there response time isn’t bad but not able to give me a good experience or my money worth so no I wouldn’t recommend my issues still hasn’t been fixed
Reply from Stellation Media x Fanbase IntelJul 6, 2020
Hi Spice Gurl, 1) If you followed 600 users and 200 people followed you back, that's a 33.3% Follower Back Rate (FBR) that's WAY above industry standard, so it seems our service was kicking some butt in ONE of our 4 growth features that we provide for our clients. 2) As we explained in our emails with you, if you restart your follow / unfollow cycle our algorithm will not unfollow the users it followed in that cycle. If you let it run it's daily actions, it would follow 50 users, then unfollow 50 users. If you keep on restarting it, it will follow 50, then follow 50, then follow 50. You need to let our software do it's work on the backend, automation = king :) 3) You stated you saw 200 followers just through one of our growth options. It seemed like you also had Mass Story Views & Mass Story Interactions enabled with Mass DM as well. So the results had to be coming in. I'd look up your results however I am unable to find a SPICEGURL in our database. 4) Incorrect targeting - if you were engaging with users that were underaged, foreign or not apart of your respected niche, the targeted you selected was incorrect. We have a full in-depth article in our knowledge base on how to select targeting. We have options to target by hashtags, location, usernames and even explore page. 5) I'v reviewed all the emails with our account managers Marc, it seemed a majority of the time our guides were not being followed and thus results were affected. We have our knolwedge base articles because our system has rules that our algorithm needs to follow. 6) If you would like to give our service another try, feel free to reach out and we'll give you a free month on the house but this time please make sure our guides are followed :) Have a great week! Stellation Media
Jeremy
Spent £100, imported 200 relevant target accounts, I got 15 new followers and a bunch of confused messages in return. I really would not recommend. This is indeed a scam.
Reply from Stellation Media x Fanbase IntelJul 6, 2020
Hi Jermey, I'm sorry you were not pleased with your results but I can tell you right now why you did not receive many followers, our guides in our knowledge base specifically say do not add more than 50 targets otherwise you will run into problems like this. If our guides are not followed, then yes the results were being affected. A couple of questions... Did you reach out to your account manager at all regarding your growth? Did you contact the live chat that's available from 11am-7pm EST Monday - Friday? I get mistakes to happen but we would like to offer a free month of service to compensate for this lack of growth for you. This time, please make sure to read our guides so you can experience the growth advertised. Contact your account manager and forward them this review too and they will set you up! - Stellation Media Team
Towonder S.
Horrible service. I did not receive any followers. Do not spend your money on this service. They made a deal to refund me and give me a month of free service. I received 16 for a refund and I am not still able to get the free month of service. Do not spend your money on this service. It is a ways of time and money.
Reply from Stellation Media x Fanbase IntelJun 17, 2020
Hey Towonder, Marc, your account manager just reached out to you directly regarding your free month of service. Your free month has already expired but don't worry, we'll hook you up with another one! Just respond back to Marc and he will take care of you.. Regarding your follower growth, I am unable to see your account, targeting and setup but when you start your free month, we'll make sure you're set up so everything is working just fine. Stellation Media Team
Alexa
I have been with them for about 3 months now the first 2 months were good but now there hasn't been any activity from last one month and I have to email them so many times to find out what the issue is. the Marc guys always responds on time but I can't seem to figure out what their problem is. they don't provide service properly last email I got was they told me instagram is down it can take upto 6 days to resolve the issue by that time the new billing cycle will come. they will take your money and then same thing will happen all over again. I have been promoting my videos on instagram to gain followers on top of that I am paying them for basically nothing. if anything changes or service gets better I will remove or update my review. at the moment it sucks. * updating my review still no response they sent out an email wanting to confirm if I was a real client which I did. also reached out to my account manager and he haven't responded. do not sign up for this service at the moment their system is down and NOT WORKING they always blame you or instagram for the poor service.
Reply from Stellation Media x Fanbase IntelMay 22, 2020
Hi Alexa, We are sorry to hear about the problems you were having this month. Instagram did crash 3x in the month of June so far, so when this happens, yes our service can be down up to 48 hours, usually, it's only 12 hours though. When you say, take your money, you are on a recurring billing cycle. If you do not want to be billed again, not a problem, we can go in and cancel your subscription or you have the option to cancel it yourself via your billing dashboard. www.stellationmedia.com/instagram-login We always add the extra downtime to our client's accounts at the end of the dashboard use. Legally, we can't change the date you are billed, Paypal and Stripe (our payment providers) do not allow us too. It stinks. In regards to no results on your service, have you followed the articles in our knowledge based? We have heaps of them to help make sure your results increase: How To Get Better Results How To Increase Your Follow Back Rate How To Choose Your Targeting I'll link you below: stellation-media.helpscoutdocs.com Also, make sure you are following the proper guidelines and settings with our mass story engager which is outlined on our knowledge base and also on the growth feature itself. We are releasing an upgraded version of mass story engager in the next two weeks that will allow you to choose targeting via hashtags, location, username & even explore page. We are constantly improving our service, interface, ux/ui and adding various features. In the world of automation its against uphil battle against Instagram considering we work on their 3rd party API. We'd like to upgrade your package to Rockstar ($199) as compensation for the problems you have faced though. Please reach out to Marc and he'll do it for ya. Have a great MDW! Best
Mileisy
WORSE SERVICE EVER.. NOT TRUSTED Don't buy their lies and fakes reviews. After using this service for 2 weeks this has been the most dishonest experience my husband and I experienced with this service. Pay attention to the bad reviews here. They are from real customers with unpleasant experiences with this dishonest company. They take your money, your IG account information to mess around with your account, and you get literally no results instead you got ghost followers that never interact with your account and they will goes off from your account every day. This is a big red flag among many other this service has. When you request a refund for their poor service they denied your access to your dashboard but they are still using your account to boot other IG accounts once you stop using their service. There is no guarantee of security on your IG account with this dishonest company because they will still using your IG account and credentials without your permission to keep messing with your account once your access to your dashboard is denied by them. My husband and I realized that after reading all their negative reviews this have been happening with every client who reach out to them requesting a refund from their poor service, poor management, and dishonest behavior with our IG accounts. Even when we have been in contact with them asking them to stop using my IG account for their interaction on mass story views with fake followers and irrelevant IG accounts they are not stopping using my IG account. They are lying deliberately blaming Instagram when Stellation Media is the real problem here. So, if I don't have access to my dashboard anymore why you are still using my IG account without my authorization every day? STOP USING MY ACCOUNT FOR ONCE WE DON'T OWE YOU NOTHING. LEAVE MY ACCOUNT ALONE....ENOUGH!!!!!!!!!!!!!!
Reply from Stellation Media x Fanbase IntelMay 3, 2020
Hi, This is your second review of the same experience within a week, this review will be reported, please keep all reviews under 1, please. Our founder reached out to you directly, we refunded your service after 2 weeks of use and have gone above and beyond with this entire experience for you guys. When a refund occurs, you do not have access to the service anymore as your account is immediately set to deactivate, that's how all services work. For those reading this, the client is upset because they are still receiving count down notifications from Instagram. This is a type of Instagram Story where someone posts a countdown sticker on their story. For example, my new book is going to be released on 5/7/2020, if we engage with this story sticker, on 5/7/2020, you will also receive a notification saying the book release is happening today. This client thinks we are still interacting with stories, when all it is, is notifications from the countdown. We also sent a 5-minute video screen recording showing the client that their dashboard and Instagram account is not connected to our service and provided more indepth answers to how our service worked, how the countdown sticker worked, and also why some of the results they received occurred. As a potential client, if you have any sort of questions, please reach out to us via the contact form on our website and talk to our pre-sales team. Our service is 100% operational and providing unreal results for those clients who take the time to learn and understand how our service works. We can't please everyone, we get that, but don't let these type of reviews stop you from growing your business. We are based in the US, have customer service that works 7 days a week and honestly one of the only legitimate growth platforms on the internet right now. Best
