Keone K.
My order was delivered but it was the…
My order was delivered but it was the wrong size, so they sent out the right size and let me keep the wrong ones. Amazing customer service!! Thank you again steppers are awesome!!

Average
Based on 2,890 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Stepprs: Comfort That Never Quits At Stepprs, we believe comfort is a right—not a luxury. We've spent years perfecting insoles that do what others can’t: deliver real relief, all-day comfort, and turn your old shoes into your favorite pair again. Our best-selling Massage Insoles are trusted by people who work hard and stay on their feet: nurses, warehouse workers, athletes, dog walkers—you name it. Whether you're dealing with plantar fasciitis, arch pain, or foot fatigue, Stepprs are designed to keep you going with shock-absorbing bubbles, odor-fighting tech, and built-in arch support. Every pair fits into any shoe and lasts over 12 months. With a 100% Satisfaction Guarantee and thousands of 5-star reviews, we stand behind every step. ⚡ Now's the time: Up to 60% Off While Supplies Last! ⚡ 🎯 Claim Your Discount Now
Stepprs (stepprs.com) has 2,890 customer reviews on Folks Told, with an average rating of 3.6 out of 5.
2,890 approved reviews, newest moderated first
Keone K.
My order was delivered but it was the wrong size, so they sent out the right size and let me keep the wrong ones. Amazing customer service!! Thank you again steppers are awesome!!
Steven V.
Horrible customer service no response when emailed 3 times about returning cheap insoles. Straight out the bag they smell of chemicals bad. They are not comfortable and cheaply made.
DONG J.
I was very pleased with their customer support and satisfactory. Company like them makes me comfortable sharing experiences with others such as my friends and family about their products and customer support.
James H.
Absolutely abysmal service. Now 2 weeks and no order received. No reply to emails. Avoid. Having to contact credit card for money back.
Bill G.
There was an error with my order, most likely user error when I had an internet crash. Went back in to complete the order and didn't realize it had reset back to size 5. Reached out to ask how to return/replace. Took a few days to sort everything out, but they are sending me the correct size. Not only that, they said to gift the smaller ones to someone else. So top notch customer service.
Pavel P.
Scammers, ordered on 11/15 and still didn't get the order nor updates from them. Also they still didn't reply to any of my emails asking for an update
KiNG.
The customer service is fantastic! 10/10 company
Ojesh T.
Not a good company. No updates about the parcel and unable to track. And no response for emails. 👎👎👎👎👎👎👎