Excellent
Based on 183 reviews
StepUP Stair Parts4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
StepUP Stair Parts design and handcraft the highest quality Metal & Wood Stair Parts at reasonable warehouse prices!All Stair Parts are ready to install; find our volume pricing discounts and FREE Shipping offers. Proudly Made In America, Crafted by Skilled Amish Carpenters.At StepUP Stair, we provide the right staircase parts you need the first time! With our highly trained personnel, we take the time to get it right. We pride ourselves to step you though the process from Envision to Reality; the StepUP difference!StepUP envisions…StepUP creates…StepUP beautifies…StepUP is Stair Parts Imagined!!
StepUP Stair Parts (stepupstair.com) has 183 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 157 reviews with 5 stars · Clear filters
FRED C.
Prompt shipment an parts were as described.
Reply from StepUP Stair PartsOct 12, 2023
We thank you for the review of your overall experience with StepUP Stair! We highly value our superior value and quality of stair parts along with our customer service; quick shipping for our customers, as your mentioned. We always love to hear from a pleased customer.
Rob S.
Good product, good price, fast shipping .. Not much more to say. I thought the shipping charge was a little excessive.
Reply from StepUP Stair PartsOct 12, 2023
We thank you for your review, Rob. We highly value your overall comments. Our goal is to serve every customer with our high level of stair expertise coupled with our premier grade of stair parts with reasonable pricing. Please know that our shipping cost include handling costs which include the packaging needed to ship your order safely.
David E.
Quick shipping and a good looking product
Reply from StepUP Stair PartsAug 23, 2023
We thank you for the review about your overall experience with StepUP Stair! We highly value our superior value and quality of stair parts along with our customer service with quick shipping for our customers. We are always love to hear of a pleased customer.
Gabriel G.
The product shipped very fast and the products were quality. We had a missing item and they were quick with communication and responding to the issue. Very professional and would highly recommend.
Reply from StepUP Stair PartsAug 4, 2023
We thank you, Gabriel, for the review about your overall experience with StepUP Stair! We highly value our superior value of stair parts along with our customer service that handled your missing item quickly. We are always pleased to hear of another highly satisfied customer.
Customer
The products came in perfect condition. The few times I needed to chat with someone about what to order, how to order a specific size/cut, ordering shipment timing…they were quick to call back and give all information needed. Customer service is A+… I would highly recommend this company.
Reply from StepUP Stair PartsJul 8, 2023
We thank you Amy for the A+ review about your overall experience with StepUP Stair! We highly value our superior value of stair parts along with our customer service with our clientele. We are always pleased to hear of another happy customer was diligently served.
Bob S.
Website was easy to use, friendly customer service and the parts arrived as scheduled. The wood pieces were packed well and ready to stain. Would definitely purchase from this company again.
Reply from StepUP Stair PartsMay 9, 2023
Appreciate your stair parts purchase! We thank you for your thorough review that showcased your easy website interaction, our outstanding quality stair parts with detailed delivery. We value providing every stair part we deliver day in and day out with confidence that others will experience this same level of customer service and quality.
Timber T.
Beautiful work
Reply from StepUP Stair PartsApr 26, 2023
Thank you for your kind remark about our workmanship! In particular, we hope the value from our Made in the USA stair parts was shown through and through. We hope that you will share with others about StepUP Stair with the beautiful railings that were provided.
Samantha R.
Great Product. Fast delivery. Good prices.
Reply from StepUP Stair PartsApr 13, 2023
We thank you for your review, Samantha. We highly value your comments. Our goal is to serve every customer with our high level of stair expertise coupled with our premier grade of stair parts with reasonable pricing.
