Excellent
Based on 183 reviews
StepUP Stair Parts4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
StepUP Stair Parts design and handcraft the highest quality Metal & Wood Stair Parts at reasonable warehouse prices!All Stair Parts are ready to install; find our volume pricing discounts and FREE Shipping offers. Proudly Made In America, Crafted by Skilled Amish Carpenters.At StepUP Stair, we provide the right staircase parts you need the first time! With our highly trained personnel, we take the time to get it right. We pride ourselves to step you though the process from Envision to Reality; the StepUP difference!StepUP envisions…StepUP creates…StepUP beautifies…StepUP is Stair Parts Imagined!!
StepUP Stair Parts (stepupstair.com) has 183 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
Showing 157 reviews with 5 stars · Clear filters
Jeff W.
I'm very pleased with this company and the materials I purchased from them!
Reply from StepUP Stair PartsApr 18, 2026
We thank you for the review about your overall experience with StepUP Stair! We highly value our customer service and excellence in quality. We hope to serve you or others you recommend to us in the future.
PSW
I received pre-purchase consultation to MSN sure that I had all of the parts I needed to complete the job. The materials were excellent quality and were shipped quickly. I am a very happy buyer.
Reply from StepUP Stair PartsApr 18, 2026
We thank you for the review about your overall experience with StepUP Stair! We highly value our customer service and excellence in quality. We hope to serve you or others you recommend to us in the future.
Tim O.
Product great quality & craftsmanship. Not a fan of shop app or the non existent updates.
Reply from StepUP Stair PartsApr 18, 2026
Tim, we thank you for the review about your overall experience with StepUP Stair! We highly value our customer service and excellence in quality. We look forward to serving you in the future; perhaps you can order directly on our website more easily.
chris M.
Excellent quality
Reply from StepUP Stair PartsApr 18, 2026
Chris, we thank you for the review about your overall experience with StepUP Stair! We highly value our customer service and quality stair parts. We look forward to serving you in the future.
Terry
I had a question about my order and they responded quickly to my inquiry! The product arrived in a timely manner and was a perfect match! Will definitely use this company for future projects!
Reply from StepUP Stair PartsApr 18, 2026
Terry, we thank you for the review about your overall experience with StepUP Stair! We highly value our customer service and are excited to provide exactly what you need in past order. We look forward to serving you in the future.
Tom B.
We have made three orders and the service and shipping is great.
Reply from StepUP Stair PartsApr 18, 2026
Tom, we thank you for the review about your overall experience with StepUP Stair! We highly value our customer service and are excited to provide exactly what you need in the past few orders. We look forward to serving you in the future.
Rick H.
There are a lot of places to get stair parts but I am so happy I chose StepUp Stair Parts. It was a big purchase so I compared a lot of different companies. I was able to get everything I wanted, it was at the best price and everything arrived in perfect condition. I am almost through the install, I had to come on here to give them a big thumbs up!
Reply from StepUP Stair PartsJun 11, 2025
Thank you for the thorough and high praise review of your overall experience with StepUP Stair! We highly value the high quality and superior value of our stair parts along with our customer service we strive to provide with each of our customers.
Crandall M.
Great service. Emailed with questions and talked on the phone while answering many questions to place an order. Shipping was easy via freight to Florida and product worked great.
Reply from StepUP Stair PartsJun 11, 2025
Thank you for the review about your overall experience with StepUP Stair! We highly value our customer service from answering questions to shipping ease. Our goal is to serve every customer with our high level of stair expertise coupled with our premier grade of stair parts.
