Great
Based on 3,953 reviews
Sterling, A First Advantage Company4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
Showing 2,741 reviews with 5 stars · Clear filters
Cynthia P.
I called twice to check on status of my background, both times I was greeted by an exceptionally sweet rep who took the time to verify me and then gave me stats. Thank you for a great and pleasant experiemce
Jamie P.
The Agent (Female) was very patient and helpful and got me through the issue I had in one try and fast, She was Awesome!!! Thanks very much.
Alejandro
It was great!! thank you very much!!
Ange
5 star because I had to stop many times to find information and it never timed me out!
Gregory P.
Very Fast , Very , Efficient , Very Dependable ,Thank You ,
J. S.
I was able to contact Sterlingchecks for questions about my background check process no problem- the contact information was clearly provided via email at the end of the sign up process. I was able to speak to a live agent (Sarah) with minimal waiting (Under a minute!) and she handled my call like a pro. I felt like my information was safe, and the process was as transparent and efficient as it could be. Sarah was wonderful at being empathetic about my anxieties and handled checking my file efficiently and kindly until all my questions were answered and handled any additional questions I had perfectly. 10/10 in customer service experience for sure! I hope her manager sees this and knows what a great job she does for the company!
Rhett
Polite and responsive to my questions. Representative was able to concisely answer my questions and concerns. Thank you for the great experience!
Josh
Timely and efficient customer support team that assisted me in the process.
