Sterling, A First Advantage CompanyReviews of sterlingcheck.com

I don't know if it was a bad connection on my end or hers maybe both but we had difficulty hearing and comprehending one another. It got to be frustrating too me and so I chose to disconnect the call.

The agent her self was good she was helpful only to see if the alternate place was open. What I have a problem with is the original address of the testing place that was emailed to me was no longer there or was not open or had there phone disconnected. That is when I had to call the agent to locate another location to go to. This other location would not pick up there phone. I wanted to make a appointment so I don't pee in my pants. When I got there, there was other patients ahead of me that was able to make a appointments. And I had a 30 min wait before they where able to get to me. I wasn't able to hold it in for that long, I left the room to pee behind the building because there was no restroom in the waiting room . After that I had to drink more water to ensure that I had to go. When they called me to go in , about another 15 minutes. yes I was ready to go but I pee'd clear at that time because of all the water I drank. It looked like water. Now I'm wondering how is my test results going to come back. This is very important to me. And I would gladly take it again with a appointment ...

The system is to rigid, not allowing for variability in a candidate's background history. Client services could not answer the questions.

Very disappointed in this service. I was required to submit an SSA-89 form, which only briefly appeared on the screen and didn't save to my computer. I had to call in to the service center to get the document again. After that, I was asked to submit private financial documents containing PII via email or fax, which are insecure platforms. I expect more from a company such as this. These are basic business practices to protect proprietary data.

My contract was delayed by about 4 weeks in total due to internal negligence. However one staff member in the NY office made great effort to move my process along.

Over priced salesmen are rude when they talk to you and the younger ones sit around a computer with a phone stuck in there face howsver in the bedding department theres a lovely lady called evija Rube she deserves employee recognition .

I had one minor issue and one major issue with their background check and drug screening process. Minor Issue with Background check: Sterling had received my nickname, not my legal name for the background check. While filling out their form, I was given the option to change my first name and provide an alternate name; however these changes were not applied when submitted after numerous attempts. Major Issue with Drug Screen: I have an ADHD medication prescription that will result in a positive on a 5 panel urine test. Their website had no way to preemptively inform them of this and no information regarding prescriptions at all. When I went to the testing agency, I was told that they do not handle prescriptions related to the test, and that Sterling would contact me regarding any positives on the test. I was never contacted by Sterling, so I reached out to their customer support and I was told the results had been posted and to contact my employer for further assistance.