Bad
Based on 152 reviews
Stoneberry1.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Stoneberry you’ll find a huge selection of popular items such a brand-name electronics and appliances, home furnishings, jewelry and much more – all in one place.
Stoneberry (stoneberry.com) has 152 customer reviews on Folks Told, with an average rating of 1.5 out of 5.
Showing 126 reviews with 1 star · Clear filters
Tee
I bought a victor 8 in 1 wood music center, my instructions book is for anther Victor stereo !!!
Reply from StoneberrySep 16, 2026
Hi Tee, Thank you for bringing this to our attention. We would appreciate the opportunity to look into this matter further and work toward a resolution, so we requested some more information. When you are able, please contact us with your order details at 800-437-3817, so we can assist you. Best regards, Stoneberry Customer Care
Valerie J.
You won’t believe what STONEBERRY company just did.I made a Review&got in touch with the Better Business Bureau Bureau and made an Complaint August 2026.My minimum payment Everymonth is 34 dollars a month.Normally I always pay before my due date which is the 31st of Each month.After I make my payment early around the 5 of the Month Sm Agent would call me on the 31st asking for a payment.I told the Agent to look at my payment to see that I already paid.The Agent Apologized.I look on my Account they changed my payment to 60 dollars I called once again The agent apologized.STONEBERRY still did not remove the 60 dollars knowing my minimum was 34 dollars.Now I called to speak to the Supervisor she apologized saying it will be resolved Asking me to call Better Business to get them off their back in other words to let them know it would be resolved.I told her I’m not making another payment until I see my account back to normal and that I won’t call Better Business until then.Guess what STONEBERRY did they removed the 60 dollars for September I seen that so I went ahead and called the Better Business Bureau and removed my Reviews I made on Trust pilot.Guess what I wake up this morning an Agent called me asking for a payment I said Excuse me my payment is not until the 31st of each month and that the Supervisor told me to pay 5 days before the 31st guess what else the Agent said My payment is for 51 dollars Now.Unbelievable they played me.Last month They apologized took off the 60 dollars,Had me call off the Better Business Bureau Bureau,Remove my reviews about them just to Lower it from 60 to 51 dollars After they had me lean up their Mistake,I won’t be making any more payments I reported them Once Again &I won’t be removing any more Reviews I’m going to let the Public know how Terrible this company really is.Always check your Account.Do not trust this company .This is why you are trying to Negotiate Once Again.I know my credit terms.Thats why the Supervisor Apologized &Your Agents for trying to Double Charge me but It didn’t work and It’s not Working Now.I will not be taking down my Review this Time .Nir am I going to stop following through with the Better Business Bureau.Everyone please be Aware of this Company
Reply from StoneberrySep 11, 2026
Hi Valerie, We're sorry about your experience. We have reviewed your concerns and made every effort to provide information and assist you with your account. We encourage you review the terms and conditions of using the credit plan. If you have any additional questions, please reach out to our customer service team at 800-437-3817. Regards, Stoneberry Customer Care
Robin J.
This company is a joke. They extended credit for me. I ordered several things from them that I never received. I believe it was sent to the wrong address or my neighbor was stealing packages. They will no longer allow me to order anything. Customer service is terrible!! I was asked to contact customer service for the 10th time. They don't give a reason as to why I'm not able to order anymore
Reply from StoneberryAug 5, 2026
Thank you for reaching out to Stoneberry. We appreciate your feedback. We’d love to help, so we requested a bit more information from you. Please give us a call at 800-437-3817 so we can get more details and look into this further for you. Best regards, Stoneberry Customer Care
Jessica K.
worse custmer service no one knows what there talking about no help from the credit dept no help from a supervisor there english i awfull i got 300.00 $ for cedit aproved decilned when i went to order and the order was way under 300.00 declined credit when i went to order so they cancled the orders you cant get a staight answer from any one 2 oders went threw they gave me the tracking number and aprox when i get it order was cancled after they gave me tracking number now they say no such ordres where made then a women says then go check your credit scrore if your not happy with us SCAM
Reply from StoneberryJun 19, 2026
Hi Jessica, Thank you for taking the time to share your feedback. We sincerely apologize for just now seeing your review and for the frustration you experienced with your orders, credit approval, and the communication you received. We understand how frustrating it must have been to receive conflicting information about your credit, order status, and tracking details. We're also sorry that your interactions with our customer service and credit departments did not provide the clarity or support you expected. This is not the experience we want for our customers, and we appreciate you bringing these concerns to our attention. If you are willing, we would like the opportunity to review this matter further and assist in any way we can. If you are open to it, please contact our Customer Care team at 800-437-3817 at your convenience so we can look into your account details and work toward a resolution. Best regards, Stoneberry Customer Care
Erik R.
Predatory lending practices. Allow unverified users to open credit application fraudulently. We are now in collections because of a scam account.
Reply from StoneberryJun 26, 2026
Hi Erik, Thank you for sharing your feedback. We apologize for the delay in seeing your review and for any inconvenience you may have experienced. We would appreciate the opportunity to look into this matter further and work toward a resolution, so we requested some more information. When you are able, please contact us with your order details at 800-437-3817, so we can assist you. Best regards, Stoneberry Customer Care
Carrie
Relieved a catalog with a credit offer. Figured, let's see what this is about. Placed an order and received it in 2 days! I was so impressed! So I placed another order. That order went to the wrong address. It was like jumping through hoops to get through to a live person that I could understand. They sent me a form to fill out. Then no word for weeks. Made my payment. Tried to place another order and it kept getting canceled automatically. Yet daily I get emails about my over $500 in credit. I took the time to sit and wait to get through to a Supervisor. Only to have her say I was wrong, the package was delivered to the same address as the 1st time. (I have the screen shot of BOTH emails when the packages were delivered) it's CLEAR it is NOT my house. I even asked could I send them to an email where someone could check (since every other email says don't reply to this). Let's just say it is a huge let down. I thought it was going to be a good credit to open and I basically got shot down and out because of the mistake of the delivery driver. Now I can not order or use that credit. Take me off the emails that I constantly get then. Also, have the drivers take a picture of the house address! And maybe NOT tell a customer that they are wrong when they have the PROOF!
Reply from StoneberryJun 19, 2026
Hi Carrie, Thank you for taking the time to share your experience. We sincerely apologize for just now seeing your review and for the frustration you encountered with your order, the delivery issue, and the challenges in reaching support. We understand how disappointing it can be when a package is delivered incorrectly and when the follow‑up process does not provide the clarity or assistance you expect. We also regret any confusion regarding your available credit and the cancellations you experienced when attempting to place a new order. This is certainly not the experience we want for our customers. We would like the opportunity to review this matter and assist further. If you are willing, please contact our Customer Care team at your convenience at 800-437-3817 so we can look into your concerns and work toward a resolution. Best regards, Stoneberry Customer Care
Alan S.
I ordered some stuff went over the $250.00 limit. So order was canceled. I called and ask what i had to do credit company said to call back and reorder my stuff I did and it was approved got email saying it was approved. Never got it. So I called back 29th March and I was told the order was canceled. The man told me he would have credit company call me.
Reply from StoneberryJun 19, 2026
Alan, Thank you for sharing your feedback. We apologize for the delay in seeing your review and for any inconvenience you may have experienced. We would appreciate the opportunity to look into this matter further and work toward a resolution. When you are able, please contact us with your order details at 800-437-3817, so we can assist you. Best regards, Stoneberry Customer Care
Linda
I wanted otems cancelled but they sent them anyway. Had to wait 2 weeks for a return label and had to carry this heavy item to a fedx store. Never ordering again
