Great
Based on 724 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Storage King USA Self Storage, we are dedicated to finding new and innovative ways to meet all your storage and space requirements. Our professional & knowledgeable staff, convenient locations, modern facilities, convenient truck rental and competitive pricing are keys to customer satisfaction. We strive to be both sensitive and attentive to your storage needs and work hard to maintain a clean and secure environment for your belongings. At Storage King USA, the customer is always King!
Storage King USA (storagekingusa.com) has 724 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
724 approved reviews, newest moderated first
Joe
I was renting a trailer slot at the argyle Texas location. Two rate increases in two years. No grounds maintenance (weeds, grass and bugs everywhere). Golf balls being hit over the fence and hitting trailers. Old junk being parked there. The previous owners were great. This company never comes on site. It’s bad
Mary Van E.
If you are looking for quality storage company, KEEP LOOKING!!! Storage King USA does not care about their customers. We were recently victims of identity theft and had to cancel are credit/debit cards. Our payment has been set on auto pay for 3 YEARS!!! We have never been late or missed a payment. In waiting for our new cards to arrive, we were charged nearly $50 in late fees!!! NO PHONE CALL, NO NOTICE!! When our new cards arrived, we called to update payment info. We were told they WILL NOT waive the fees even though we addressed the issue within 5 business days of the due date. Absolutely ridiculous!! Please DO NOT rent a unit with Storage King USA.
Brittany
Ive been a customer with the winnabow unit for a couple yrs now and between jordan and rachael they have been a really solid duo they are more then helpful when needed they always call and let me knw when my bill is due and i let them knw when i am able to pay it just really good ladies to work with
Consumer
I strongly urge you to reconsider renting from Storage King, specifically their Dallas, TX location. Be sure to thoroughly read through all available reviews and feedback before making any decisions involving this facility. Customers have established a Facebook group called StorageKingWatchdog to expose the facility's corrupt mismanagement and misconduct. Here are essential points to consider: - Misleading pricing: Storage King attracts new tenants with competitive low rental rates, only to impose substantial rental increase notices shortly after. - Rampant theft and security issues: The facility is plagued by frequent burglaries due to the lack of an onsite manager. There is only a maintenance employee present three days a week. The district manager admitted in July 2024 that three to four units are broken into daily. - Unsupportive management: Management fails to contact tenants affected by break-ins, claiming that tenants must check their units regularly and resecure them when necessary. - Aggressive practices: Storage King quickly locks out tenants, puts units under lien, and provides no recourse in the event of a break-in. - Unsecured premises: The gate is often "broken" or left open, compromising security and inviting theft. Units are separated by thin metal flashing, which can be easily unscrewed, allowing easy access to neighboring units. - Questionable insurance association: The insurance company associated with Storage King raises concerns about potential conflicts of interest. - False advertising: Storage King falsely advertises 24-hour access, requiring express permission from upper management. Like many others, I've faced multiple system issues and attempted to address them with management, only to receive dismissive responses and no helpful solutions. Despite providing recorded phone calls and receipts as proof, the manager refused to take responsibility. Please take these warnings seriously and spare yourself the stress and potential loss associated with renting from Storage King. Choose a storage facility that prioritizes security and values customer satisfaction instead. Don't let deceptive practices and poor management compromise the safety of your belongings.
Adam W.
Actual and factual experience with Storage King in Roanoke, Virginia. SK will offer low prices to lure you in and then, within 3-4 months, increase the rate by 30% to 40%. I've had two units and three increases in the past year. Here is the SAME email they send: "We monitor our costs closely to avoid passing on major rental rate increases to you, our valued customers. Unfortunately, we are left with no alternative but to increase your rent to continue to provide you with a reliable storage experience we know you expect. This letter is to serve as your thirty (30) day notice for a rental rate change on your unit. Your monthly rent for the space will change from $189.00 to $250.00 per month with a tax of $0.00 for a total of $250.00 plus insurance of $12.00 and other costs for premium services that apply (if any). The new rate will be in effect starting with your payment due on or after September 17, 2024." I'm moving out of the last unit and warning anyone looking for a storage facility should avoid Storage King. For the record, the manager Landon is nice and tries to be helpful but he has no say about the increase in fees
Ismeraii M.
Nita is the best. There were last minute details needed and she came thru for me. Nita Definitely went the extra mile!!!!
Tanya J.
Barb in Englewood Florida makes the renting of a storage unit easy. She's knowledgeable and very helpful.
Robert W.
Renting an outdoor covered storage space in Colorado Springs. The space seems secure and access is OK. The problem is with billing. I have rented for eight months and have problems on 6 different billing cycles. Of course all of them are in SK's favor. I really do not want to deal with these issues all the time so I will be moving very soon. Also, book your space through a third party as it will be less expensive.
