Huion Official StoreReviews of store.huion.com

Reply from Huion Official StoreAug 31, 2026

Hi Veldor, Thank you for sharing your experience. I'm really sorry to hear how frustrating this situation has been for you, and I understand how disappointing it feels when a new product doesn't work as expected. While I can't directly confirm every detail of your account, I want to reassure you that we genuinely do our best to help our customers. When the cause of an issue isn't immediately clear, our support team may ask you to take certain steps or provide additional information to ensure we identify the right solution. Without that clarity, we risk giving the wrong fix, which could lead to even more frustration. That's why we ask for your patience and timely cooperation during the process. Please rest assured that we're committed to resolving your case as soon as possible and helping you get back to using your device without further inconvenience. Sincerely, HUION Customer Support

Reply from Huion Official StoreNov 28, 2025

Hi Thomas, Thank you for sharing your feedback. We sincerely apologize for the frustration you experienced with the return process. We understand how disappointing it can be to incur additional costs when a product does not meet your expectations. Please allow us to clarify: if the reason for returning a product is not due to a defect but rather because it does not fit your needs or you feel it isn’t satisfactory (a subjective reason), then return fees will apply as outlined in our policy here: https://store.huion.com/pages/refund-return. Once a product has been opened, we cannot resell it as new, which is why these fees are necessary. These measures help us maintain our operations and continue offering competitive prices and promotions to all our customers. We sincerely value your trust and regret that this experience has left you dissatisfied. Thank you once again for your feedback—it helps us improve both our products and services. Sincerely, HUION Customer Support

Reply from Huion Official StoreJul 15, 2025

Hi Ross, Thank you for sharing your feedback with us. We sincerely apologize for any frustration caused by our return policy, and we appreciate you taking the time to express your concerns. We understand that the restocking fee and shipping charges can feel unfair. Please know that your experience is important to us. Our return policy, which includes the restocking fee and recovery of shipping costs, is designed to cover operational expenses such as logistics, handling, and restocking processes. You can review the full details of our policy here: https://store.huion.com/pages/refund-return. That said, we recognize that our policy may not always align with customer expectations, and we genuinely appreciate your feedback. We will review your concerns internally to ensure our policies remain fair and transparent. Our support team is available to assist you further through your ticket. We value your business and hope to improve your experience with Huion in the future. Sincerely, HUION Customer Support ----------------------------- Update: Hi Ross, Thank you for updating your review and for the additional details about your experience. We appreciate your willingness to share your perspective, as feedback like yours helps us identify areas where we can do better. We hear your frustration about the shipping costs associated with returns, and we want to assure you that we’re actively reviewing our policies to ensure they balance operational needs with fairness to our customers. While we strive to keep costs as reasonable as possible, we recognize that flat fees may not always reflect the nuances of every return—especially for smaller items. Your suggestion about more transparent shipping adjustments is noted, and we’ll take it into account as we continue refining our approach. We’re grateful that you gave us the opportunity to resolve your refund and appreciate your honesty about the broader policy. If you’d ever like to discuss this further or share additional thoughts, our team is always ready to listen. Thank you again for your patience and for holding us to the high standards our customers deserve. Sincerely, HUION Customer Support

Reply from Huion Official StoreApr 14, 2025

UPDATE: Hi mb, Thank you for updating your review. I understand your concerns. Please rest assured that once we confirm that the issue is not related to the software, we will assist you in obtaining a replacement. We kindly ask that you respond to our email so that we can schedule a remote session. Thank you for your patience and cooperation in this matter. Sincerely, HUION Customer Support ----------------------------------------------------------- Hi mb, Thank you for contacting us and sharing your feedback. We sincerely apologize for the negative experience you had with your Huion product and the difficulties you encountered with our warranty process. We understand your frustration, and we want to assure you that we value your business and are committed to resolving this issue. All Huion products come with a 1-year warranty from the date of purchase. For customers within the European Union, this warranty extends to 2 years. We are very sorry to hear that your product is malfunctioning and that your warranty claim hasn't been processed as expected. To help us investigate this matter thoroughly and find a solution, please provide us with your ticket number or order number. This information will allow us to quickly locate your order details and understand the specifics of your case. Providing additional information, such as the product model and date of purchase, would also be greatly appreciated. Once we have this information, we will review your case immediately and work diligently to find a resolution that meets your expectations. We are committed to ensuring your satisfaction and want to make things right. We look forward to hearing from you. Sincerely, HUION Customer Support

Reply from Huion Official StoreNov 18, 2024

Dear Tess, We sincerely apologize for the inconvenience you have experienced with your Huion pen display. We understand your frustration, and we are here to assist you in promptly resolving this issue. We offer several 16-inch pen display models that utilize different types of cables, including USB-C connections. We regret any confusion regarding cable compatibility and would like to assure you that we aim to provide the best user experience rather than inconvenience our valued customers, such as yourself. To help you find the correct replacement cable model that will work seamlessly with your device, please email us at [email protected]. In your email, kindly include your pen display order number, the serial number located on the back of your tablet (starting with S/N), and your computer model. By providing us with this information, our dedicated team will swiftly assist you in obtaining the correct cable for your setup. We are committed to ensuring that you can resume your work without further delay. Once again, we apologize for any frustration this situation has caused you. Your satisfaction is of the utmost importance to us, and we are determined to make things right. Thank you for reaching out to us, Tess. We look forward to assisting you promptly and restoring your confidence in our products and services. Warm regards, HUION Customer Support Team

Reply from Huion Official StoreDec 8, 2023

Hi Kevin Axel Duffy, I'm sorry to hear that you are experiencing problems with the tablet. However, I want to assure you that the Kamvas 13 comes with an AG film that may have some scratches due to normal wear and tear, which is a common phenomenon. To resolve this issue, please contact us via [email protected] and we will be happy to replace the AG film with a new one. Thank you for your kind understanding. Best Regards, HUION Customer Support -------------------------------------------------------------------- Hola Kevin Axel Duffy Lamento saber que estás experimentando problemas con la tableta. Sin embargo, quiero asegurarle que la Kamvas 13 viene con una película AG que puede tener algunos arañazos debido al desgaste normal, que es un fenómeno común. Para resolver este problema, póngase en contacto con nosotros a través de [email protected] y estaremos encantados de sustituir la película AG por una nueva. Gracias por su comprensión. Saludos cordiales, HUION Atención al cliente