Great
Based on 176 reviews
Story In Steel4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
In Story In Steel, we give your home decor that special, personal touch. We believe in making every item a reflection of your unique personality. Our lovingly crafted designs, from innovative steel portraits to striking decor pieces, are all about making your space uniquely yours.Our exciting product range has something for every taste and style. From metal signs with your family name to classy monograms, custom metal portraits that tell your story, and car silhouettes for the auto enthusiasts, each piece is a conversation starter, adding that wow factor to your home. Happiness is at the heart of what we do at Story In Steel. We are committed to innovation, quality, and artistic excellence, ensuring every creation brings you 100% satisfaction. We’re here to revolutionize your space with creativity and heart.
Story In Steel (storyinsteel.com) has 176 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
176 approved reviews, newest moderated first
Kim T.
Great customer service! Nolan is amazing and helped me with a shipping issue
Reply from Story In SteelNov 17, 2024
Thank you for your kind words! Nolan is an absolute rock star, and we’re thrilled he could help with your shipping issue. At Story in Steel, we’re all about making your experience seamless—your feedback means the world to us! —Story In Steel Team
R D.
On so many situations, and concerns, this company did everything to make it right. I didn’t like the first rendition, they corrected the image. I did order one from another company in China, i didn’t know where they were located. The image they produced was a poor design and product. There was a delivery issue, and I gave the currier the benefit of doubt. Maybe it will be delivered the next day. Story in Steel was already preparing a replacement. Without hesitation, when it was obvious an issue occurred, the new image was produced. Here’s where they went above and beyond my expectations. I put the order of names wrong that appeared on the frame. It was corrected at no charge. I readily admitted it was my error. Now that’s service!
Reply from Story In SteelNov 17, 2024
Thank you so much for sharing your experience! We’re beyond grateful for your kind words and for trusting us to create something special for you. At Story in Steel, we believe in going the extra mile to ensure every customer is happy, and we’re so glad we could exceed your expectations. Your story highlights exactly what we strive for—making things right, no matter the situation, and delivering not just a product but exceptional service. Thank you for allowing us to be part of your journey and for recognizing our commitment. We’re here for you anytime! —Story In Steel Team
Anita Ann P.
Great communication - EXCELLENT work - wonderful packaging - HIGHLY recommend this unique gift idea
Reply from Story In SteelNov 17, 2024
Thank you for the great shoutout! We’re so glad you loved the communication, work, and packaging. Your recommendation means a lot to us! —Story in Steel Team
Janet
I ordered a picture in steel from the company, “Story in Steel”. It was easy to upload the photo and I thought the price was very reasonable, which included the shipping cost. When my picture came in, it was beautiful, but I had a problem connecting the steel part to the wooden background. Their support staff was very helpful and quickly solved my problem. I would highly recommend this company.
Reply from Story In SteelNov 17, 2024
Thank you for your wonderful feedback! We’re thrilled you found the process easy and loved your piece. We’re always here to help, and we’re so glad our support team could assist. Your recommendation means the world to us! —Story in Steel Team
John L.
Unbelievable product. Communication with the company is immediate and their customer service is second to none.
Reply from Story In SteelNov 17, 2024
Thank you for your amazing feedback! We’re thrilled you love the product and had a great experience with our team. Your kind words mean so much to us! —Story In Steel Team
Michael S.
I ordered a portrait of my parents for their 60th anniversary, and it was a hit. It was a memory of a picture they love captured in steel forever. Even some of the guests at the anniversary part asked where I got this from, and are going to order a portrait of their loved ones. This is the real deal, and a one of a kind. After you approve the Proof, they send you via email, it takes about 3 weeks to get your art sent to your home. It's wonderful and everyone loves it.
Reply from Story In SteelNov 17, 2024
Thank you for sharing such a special story! We’re honored to have been part of your parents’ 60th anniversary celebration. Capturing memories in steel is what we’re all about, and we’re thrilled it was such a hit. —Story In Steel Team
customer
I was extremely nervous about purchasing from a Facebook advertisement but the concept is really nice and it’s a great price for what they were offering. When the proof came the next day after ordering, it was even better than I had hoped. I had intended to hold onto it for our anniversary in December but I simply couldn’t wait to show my wife. She loved it! They sent us a picture as soon as the image was cut and it turned out exactly like what they promised. We got the final product today and put it together with very simple and clear instructions. The original picture is one of our favorites from our wedding and this cutting has become a centerpiece in our home.
Reply from Story In SteelNov 17, 2024
Thank you for taking the leap of faith with us (Facebook ads can be a gamble, we know 😆). Glad we could turn your favorite wedding memory into a show-stopping centerpiece—what an honor! —Story In Steel Team
Shams
I absolutely love my dog portrait! The customer service was wonderful, and the final product was everything I had hoped for!
Reply from Story In SteelNov 17, 2024
Thank you! We’re so glad you love your dog’s portrait and your experience with us! —Story In Steel Team
