Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Streamily
Welcome to Streamily, where we transform ordinary moments into extraordinary experiences! At Streamily, we believe in the power of connection through shared passions and the joy that comes from engaging with the things you love. Our platform is more than just a streaming service; it's a vibrant community that brings fans closer to the creators and talent they adore.At the core of Streamily is a simple yet powerful mission – to bridge the gap between fans and their favorite talent and creators. We understand the profound impact that these connections can have on both sides, fostering a sense of belonging and creating memorable experiences. Our mission is to make these connections seamless, enjoyable, and accessible to fans worldwide.Streamily offers a unique opportunity for fans to directly interact with their favorite talent. Whether it's a live Q&A session, a personalized shout-out, or exclusive prints signed LIVE on a livestream event, our platform enables fans to go beyond the screen and engage in a meaningful way.We pride ourselves on providing a diverse range of content to cater to every interest. From anime and gaming, to on-screen talent and streaming artists, Streamily is a one-stop destination for fans seeking a variety of experiences.Whether you're a talent looking to connect with your fans or a fan seeking unforgettable experiences, Streamily invites you to join our community. Together, let's create moments that last a lifetime – because life's too short for ordinary.
Streamily (streamily.com) has 377 customer reviews on Folks Told, with an average rating of 3.4 out of 5.
I paid for the RWBY group prints through them. When they asked for the monthly VIP membership I accepted it for the free shipping with plans to cancel it after it was shipped. Now I cant cancel the membership. I try to go to my order history where support said I can allegedly cancel it but the link doesnt work, and it takes me directly to their homepage. Now Im forced to pay 10 bucks a month for a service I no longer need because I have no way to cancel it.
Reply from StreamilyOct 7, 2024
Thank you for reaching out and sharing your experience with us. We sincerely apologize for the difficulties you have encountered while trying to cancel your VIP membership. We understand how frustrating it can be to face technical issues, especially when you are trying to manage your subscriptions.
Please know that we are here to help you resolve this matter. We encourage you to reach back out to our support team directly at [email protected]. We will do our utmost to assist you in canceling your membership and ensuring that you are not charged for a service you no longer wish to use.
Thank you for your patience, and we appreciate your understanding as we work to rectify this situation.
CA
Caili
10 out of 10 would recomend
Very good responces time, updates about package being great, notfiation about people I want prints to be sign or just gentral live stream I brought prints from. all and all good
Reply from StreamilySep 16, 2024
Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that you were pleased!
Your satisfaction is our top priority, and it’s great to know that our efforts to keep you informed and provide a seamless experience have made a positive impact. If there’s anything more we can do for you or if you have any additional feedback, please don’t hesitate to let us know.
AB
Adam B.
Got everything as desired
Got everything as desired
Reply from StreamilySep 16, 2024
Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that you were pleased!
If there’s anything more we can do for you or if you have any additional feedback, please don’t hesitate to let us know.
AB
Alexey B.
Amazing service alongside the amazing…
Amazing service alongside the amazing people working there!
Reply from StreamilySep 16, 2024
Thank you so much for your kind words and for taking the time to share your experience! We’re thrilled to hear that you were pleased!
Your satisfaction is our top priority, and it’s great to know that our efforts to keep you informed and provide a seamless experience have made a positive impact. If there’s anything more we can do for you or if you have any additional feedback, please don’t hesitate to let us know.
MD
Maya D.
Beezlebub Autograph came Perfect!!
The autograph came in a hard cardboard envelope that kept it completely safe! No creases or wrinkles in the print.
Reply from StreamilySep 16, 2024
Thank you so much for your wonderful feedback! We’re delighted to hear that the autograph arrived in perfect condition and that our packaging kept it safe from any damage.
Your satisfaction is incredibly important to us, and it’s great to know that our efforts to ensure the safe delivery of your item have met your expectations. If you need any further assistance or have any more feedback, please feel free to reach out.
JM
Jennifer M.
Would go thru this company again
Very communicative about my print and arrived in great shape
Reply from StreamilySep 16, 2024
Thank you so much for your kind words! We’re thrilled to hear that you found our communication effective and that your print arrived in excellent condition.
Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations. If you have any further questions or need assistance with anything else, please don’t hesitate to reach out.
BW
Breana W.
Terrible Customer Service, Lack of Accountability, PRIORITY IS A LIE
When your Streamily order has a problem, you can expect Support to not only be unhelpful, but also to stop responding when they've decided they're done with you. There is no recourse no matter how politely you approach them or how many screenshots you send. They will repeatedly gaslight, sidestep, and refuse to directly answer your questions or even offer a simple apology for their mistakes.
For one particular print, the talent decided to charge $10 extra for "Signed on Stream." I also added the VIP membership to skip the line and guarantee my print would be signed on stream. Two streams later, my print was not signed on stream, and was in fact shipped and delivered to me without ever being streamed. Streamily informed me that there is NO guarantee of prints being signed on stream no matter what you do. The extra payment, VIP membership, Priority Upgrade, etc, do not guarantee it. They refused to refund these extra fees and support stopped responding to me. Their FAQ conflicts with this information, as the purchase page for VIP and the FAQ confirm that this service is intended to be a signed on stream guarantee.
For a second print, Streamily sent an email saying my print was between orders 1-300 (they later confirmed that I was queue #12) and would be signed in the next stream. FOUR streams later, it has not been signed, and Streamily is claiming that they never sent such an email so my order was certainly not within those numbers. I have the screenshots, and multiple people have had the same experience as me. The exact same customer support rep as before then told me "if you want it to be guaranteed signed on stream, you should buy priority." But you JUST told me last time that priority doesn't guarantee it? So which is it?
I've provided multiple accounts from multiple people to Streamily, with screenshots, showing that I am not the only person to have these issues. They continue to be unhelpful and will not stand behind their own policies. You are lucky to even receive a response to your problems via email. After weeks trying to go back and forth, I eventually just gave up. I could not reach any other person associated with Streamily for help and they would never even acknowledge the veracity of my issues.
Reply from StreamilySep 9, 2024
Thank you for taking the time to share your experience with us. We sincerely apologize for the frustration and disappointment you have encountered regarding your Streamily orders and our customer support. Your feedback is invaluable, and we understand how important it is for our customers to receive clear and consistent communication.
We are truly sorry that your expectations were not met, especially concerning the signed prints and the VIP membership. It is never our intention to cause confusion or dissatisfaction, and we appreciate you bringing these issues to our attention.
We would like the opportunity to correct this situation and address your concerns directly. Please reach out to us at [email protected] with your order details, and ask to be escalated to our Support Manager - we will prioritize your case to ensure that it is resolved promptly. Your satisfaction is important to us, and we are committed to making this right.
Thank you for your understanding, and we look forward to hearing from you soon.
TG
Tim G.
Great signed photo!
I got a signed photo of my favorite video game voice actress and it arrived in perfect condition
Reply from StreamilySep 6, 2024
We’re thrilled to learn that you had a great experience with Streamily! Your satisfaction is incredibly important to us, and we eagerly anticipate the opportunity to assist you again in the future. Thank you for your continued support!
