StridesolesReviews of stridesoles.com

The insoles have made a huge difference to my metatarsalargia. The pain has gone from a 9 out of ten to a 1. They are very comfortable and appear to be long lasting, as they seem like new after 3 months of wear which includes hiking and pickleball. They are a great value compared to other options.

Amazing company! I’ve had mine for a few months now and they are incredible - I had searched for over a year to find orthotics that worked and I’m so happy I found this company. I’ve already ordered a second pair and cannot wait to use them in my dress shoes.

I was skeptical about ordering custom orthotics online, but these have been a game changer for my plantar fasciitis. The app scan thing was easier than I expected - took maybe 10 minutes. The quality really surprised me. They feel way more substantial than the drugstore inserts I've been using, and honestly better than the $600 pair I got from a podiatrist last year. Best part was when I emailed them during the first week because they felt weird - someone actually responded the same day with real advice, not just "give it time." They checked back in with me a week later which was unexpected but nice. Took about 3 weeks to fully adjust but now I can walk my dog without limping. At $200ish they're not cheap but way less than what I paid before, and apparently they last for years. Would definitely buy again if I needed another pair.

Really happy with my experience getting custom orthotics from Stride Soles. I have high arches and usually have a hard time finding anything that actually feels good, but these made a difference pretty fast. The process was easy and everyone was super helpful, which made it way less intimidating. They feel solid and actually made for my feet, not like some random insert you grab off a shelf. My feet feel way better by the end of the day now. Would definitely recommend if you have arch pain or just want better support.

I submitted my gait analysis a month and a half ago and even after reaching out to their customer service for over a month, have received no indication of when I will actually receive the product. Update: The CEO reached out to me, which I appreciated until the company flagged this review for defamation. I am happy to share the email chain showing all my follow-ups and Stride's lack of response until I made this public review. I still have not received the product I paid several hundred dollars for on Dec 1, 2025.

I could give 0 stars if I could. The 1st issue was my initial order, there was no updating my status on when I would receive the insoles. A month and a half later I finally receive them, and they don’t fit. I returned the insoles and followed all instructions. It has been since November that I have been waiting on my return pair (late January now) and they keep dodging my requests for a refund. I am not waiting over 6 months for a pair of insoles. Especially when there has been no communication and poor customer service. I would not recommend these insoles to anyone. *UPDATE* The company has since issued a full refund (which I am still awaiting). This occurred after the CEO reached out directly to acknowledge communication failures. The company also flagged this review for containing defamatory content through Trustpilot; after assessment, Trustpilot allowed the review to remain. While the issue was ultimately addressed, the delays and lack of communication made this a poor experience overall.

I have the good fortune of having inherited flat feet and hallux valgus. I'm not even 30 years old, am relatively healthy with no chronic health issues and at a normal BMI, but developed plantar fasciitis. Working in the healthcare field, having to stand up on my feet for hours on end, was miserable. My feet would cramp up and I couldn't remove my shoes to massage my feet or else I'd break the sterile field. I tried everything - heel and bunion cushions, cheap Dr. Scholl's, the slightly fancier Dr. Scholl's. Nothing worked. I googled custom orthotics and found a bunch which were hundreds of dollars. I am still paying off my student loans, I don't have $800 to spend on a pair of orthotics. To top it off, all these companies said their insoles were only guaranteed for 30 days. My feet will be fine for 21 days then an issue will crop up on day 22 - I can't time my flares! This wasn't going to work for me. Then I saw Stridesoles. It was a pair of insoles under $200 (on sale) and they were made in Germany using unique technology. I loved how they asked for a video of me walking and didn't just want me to put my foot in a mold. Foot problems aren't always inherent to the sole itself, they can be higher up too - and Stridesoles knew that. The first pair I got were great - I felt an immense improvement - but all of sudden, after 2 months, the cramps came back. So I contacted Stridesoles - and they asked me where the issues remained. I told them and they added more cushioning to the problem areas and sent a new pair back. They wanted me to take my time wearing these new ones - to make sure they were exactly what I needed - then they asked me to send the old ones back. I have had no issues since getting the second pair of insoles. My feet finally do not hurt and I walked around for ELEVEN hours at work the other day without having to constantly shift my weight between my feet due to the pain. This company is built on knowledge, trust, and good customer service. And the results show. I have already bragged about Stridesoles to my coworkers, friends, and family. Grab a pair and see the Stridesoles difference for yourself - you'll wonder why you waited this long!

The app was really easy to use. I provided a video of myself walking as well. Within a week of using the inserts my ankle/knee pain went away. I use the inserts in my peleton shoes, lifting shoes and walking shoes. Definitely wish I bought a pair vs one.