StudentuniverseReviews of studentuniverse.com

Highly unprofessional customer service. Just a fraud to book flights, i can't travel because of COVD19 and all airlines waved off the cancellation fee and still they are demanding the fee. What a rubbish Please dont waste your time on these agents, book your flights direct with airline to have more options and facilities. Shame on you, your work and preferably your customer service. simply a piece of rubbish.

Fraudulent cancellation policy! I booked a flight for my son and purchased the ability to cancel without penalty within 72 hours. The next day I tried to cancel and waited two hours on hold; tried again the next day and I ended up setting myself up for a callback but it never came. I sent a chat message and an email as well. I could not get through and they never responded until today (three days later), saying that I could not get a refund, even though I did things properly. Initially, we would have settled for a different flight (sooner) but since they never answered, we had to buy elsewhere. BUYER BEWARE--REFUND POLICY IS BOGUS. Things go okay with this company if it's a normal transaction but they are not equipped to handle any sort of customer-service issues and provide no automated ways to cancel a ticket, even if the request is in accordance with their policy and you PAY EXTRA FOR THE RIGHT TO CANCEL.

Hi would give Studentuniverse negative star rating, but it is not an option here. These guys are a fraud. Please do not book through them. I was foolish and booked return flights to San Francisco; I have just been charged $600 for cancellation, and I don't know if I would get the remaining amount back. I tried to call the Australian 1800 number supplied by them, and the number suddenly stopped working. The automated message says the phone is disconnected. I was able to cancel my booking through online chat, but the whole thing seems like a fraud. They say air NZ charges $500 for cancellation and they charge $100. I am going to have to verify it with Air NZ. Awful experience! Please do not use StudentUniverse.

These guys are frauds. Be careful. I booked my flights with them and they had no transparency on the baggage information. Very un helpful response saying they can't help with anything at all like change of flights. "DO NOT BOOK" with them if you don't want to get ripped off

I am not one to write reviews even if I don’t like a companies service but I felt the need to about student universe since their customer service/satisfaction is worse than anything I have experienced. We recently were suppose to travel to Italy but since the coronavirus onset in Italy we decided the best decision was not to go. I have called student universe multiple times and each time my calls have gotten worse, with contradicting answers from six different representatives and two managers. We decided to switch our trip originally when we heard of the rapid spread and I understood that the only change we could make was change in date however no one was accommodating in assisting us to find flights for about the same amount so we do not have a large price difference. I was told to do the research on my own (which I gladly did) and found flights that would be about $200 more per person. My last call on 3/3 had to be the most frustrating call of all. I called (it was The last day to change out flights) and I thought it would be an easy change since I already spoke to representatives who told me just find the flight you want, call back, and we can switch it. Well that was not the case. My call started with speaking to a representative who disregarded everything what I told him- THAT I WAS LOOKING TO CHNAGE THE DATES OF MY FLIGHT- each time he put me on hold, he came back with a different answer. First was that we can get a $150 refund for trip, then a $10 refund, then some other nonsense and I HAD TO STATE TO HIM 3 TIMES I AM LOOKING TO CHANGE THE DATE- I know I can’t get a refund for my TRIP. After I was 2 hours on the phone with him (mostly on hold- spoke to him for maybe 5 mins while he kept coming back with nonsense answers), I finally asked to speak to a manager. I spoke to Noah- at this point- I was beyond mad-who spends that long on the phone and doesn’t take into account what their customer was telling them. I work in customer service. Well I spoke to Noah, she now tells me that the flights I found aren’t valid because the customer actually can’t choose a flight from the student universe page. It’s actually more expensive because you don’t get a discount. WHY WOULDNT SOMEONE STATE THIS BEFORE. I wouldn’t of put in a weeks worth of research of finding a new flight if It wasn’t even possible. I EXPRESSED MY FRUSTRATION, and Noah told me oh I can give you $20 off your next flight. I am sorry but as a customer who one can not get her $612 back, can’t switch my flights accurately due to lack of experience of representatives, and being told amounts of unsatisfying information I believe the company should of been able to do something more. IT IS NOT MY FAULT YOUR AGENTS ARENT TRAINED. I fail to believe that a company as large as yours can’t give me some sort of refund or reimbursement, trust me I know how companies like this work. YOU GUYS HAVE NO NEED TO HELP THE CUSTOMER, no one should book through them. And also THIS ISNT A WEBSITE TO HELP STUDENTS. Their flights aren’t discounted. They wanted me to pay an additional $500 per person for change in flight. I DONT BELIEVE IT AND THIS COMPANY DOES NOT DESERVE ANY BUISNESS.

Paid full ticket. yet had to pay for luggage. Had to pay extra for meals and they were forcing to pay for seat reservation and email after email..headache even full payment in the beginning.

I was on the line for 2 hours (I understand that many people are probably trying to do the same thing) but I was determined to fix my flight reservation. I booked my flight to Milan, Italy and I was suppose to leave in 3 weeks. As you all know due to the Coronavirus spreading quickly in that country and now that it is at Level 3- Reconsider Travel. Studentuniverse first checked with the airlines to see if they have cancelled this flight (American Airlines) and checked any travel alerts/advisory, which they did! They gave me two options - either I can reschedule my flight before June 2020 or receive a full refund without the processing fee ($6). I got a refund instead and rebooked my flight to another country with less concerning for Coronovirus. I think Studentuniverse are fair and you can read their terms and conditions about refunds, cancellations, etc. When you call them you have to explain the whole situation clearly. I’ve been using them because the flight tickets are very reasonable for students on a budget! The representative was very nice and patient!

Terrible Business practise by this outfit. Will never use nor recommend. They do NOT clearly state any cancellation policies, nor confirm class of reservation which would deem it non refundable, eventhough the airline does offer a refund with penalty. Tried to cancel a flight to Bali as my mother-82- shouldn't travel with this Corona Virus spreading, but they wouldn't honour the refund given by the airline. I am now taking it up with Consumer affairs and VCAT, and would recommend others do the same. This is company with misleading and non transparent business practises.