Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Studyfetch
StudyFetch is an AI-powered learning platform that transforms course materials (PDFs, videos, lectures) into interactive study tools like notes, flashcards, quizzes, and practice tests, featuring an AI tutor (Spark.e) for instant help, creating a personalized, efficient study experience and saving students significant time. It allows users to upload various formats, get summaries, ask questions about content, and even generates videos or podcasts for niche topics.
Studyfetch (studyfetch.com) has 299 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
I don't know why the app keeps crashing. I was so excited to use it but it just kept disappointing me.
Reply from StudyfetchJun 1, 2025
Hey there,
That's odd to hear. We've not been made aware of any issues regarding crashing. Could you please reach out to [email protected], so together we can figure out what's up and get you back on our platform? Thanks in advance!
CH
Charlie
My experience with StudyFetch has been…
My experience with StudyFetch has been wonderful, My studies have become way more easier and organised with methods such as summaries flashcards and live lectures, and I highly recommend using this app!
AS
ASH
Premium Sub does not provide the options it promises.
I have a premium subscription since the start of the year and it states unlimited Tutor Me sessions but today, when I actually needed to study with it, I found out that I am only allowed 1 session in 17 hours and even that does not work. And if I want it, I have to pay extra $30 a month.
A few weeks ago, I was having difficulties uploading documents but I brushed it off as connectivity issues.
Now, I am extremely disappointed because I have an exam tomorrow and this AI could've helped a lot. Thankfully, I can still rely on myself to study properly.
I considered paying the extra $30 but I read a review here that said that the Tutor Me does not work even after paying.
So, I created the Trustpilot account today, only to leave this review. Please DO NOT pay for this unreliable app.
Reply from StudyfetchJun 1, 2025
Hi there,
Our Tutor Me feature was free access during it's beta, however the current costs of AI make it that we are unable to offer this feature for free any more. You had been notified on your payment wall, but I can understand that you might've missed it. Further along, we've not had any outages of our Tutor Me feature, hence I'd love to know what went wrong so we can fix it for you. Please reach out to [email protected] so we can help you!
MI
michelle
This app has been a huge disappointment
This app has been a huge disappointment. It crashes constantly — sometimes right after opening, other times right in the middle of use, which makes it basically useless. I’ve tried everything: reinstalling, updating my phone, clearing the cache, and nothing fixes it.
To make matters worse, I requested a refund three weeks ago and still haven’t received anything. I even sent video evidence and screenshots showing the app crashing repeatedly, but there’s been no response or follow-up from the support team. The lack of communication is just as frustrating as the app itself.
At this point, I feel like I’ve wasted both my time and money. I don’t recommend this app to anyone until the developers get serious about fixing the bugs and supporting their users.
Reply from StudyfetchMay 21, 2025
Hi Michelle, really sorry to see that your experience on our platform isn't up to your expectations (and with that our expectations). The issue you're referring to was fixed within 12 hours of the first report, however we can still understand you were frustrated with the platform. As far as I can see your request for a refund was handled internally and responded to. If there is anything still not up to your expectations or anything you'd like to chat about, please reach out to [email protected]!
Your experience is our mission.
EP
epsilon
DO NOT BUY IT!!!!
so basically its just like perplexity ai but worse. it always glitches out, outputs the wrong language, site always lagging etc etc. the ai is awful like straight asscheeks. i told him to do the questions for me and it just did everything wrong and i knew it because it wasnt even the same subject anymore. my input was math and the output was history. SO DONT BUY IT!!
Reply from StudyfetchMay 21, 2025
Hi there,
Really sorry to see that you had some issues on our platform. We don't recognize the issue you've had, and we'd love to know more about it. Do you mind reaching out to [email protected], so we can figure out what went wrong together and help your experience?
CC
Crystal C.
As a teacher
As a teacher, your students can only access one set of flash cards and then they have to pay for their own subscription. This company is trying to bleed $100 out of educators for zero purposes!
5/30/25 Update:
The link you provided in your response says nothing new. You say you respect what teachers do but try to scam us out of money. Either refund my money or allow students to use my flash cards.... it is not that hard!!!!!!!
Reply from StudyfetchMay 21, 2025
Hi,
We truly do respect what teachers are doing, and we have an entire education platform setup to exactly handle the issue you've described here. If you reach out through https://www.studyfetch.com/enterprise/teacher you can speak to a representative and together we can figure out the best way to get StudyFetch to you and your students.
D
حذيفة ا.
سيء للغالية
سيء للغالية
JB
JB
Amazing Feature, Terrible Support – Scammed Out of Over $200
I’m a nursing student and absolutely loved the Tutor Me feature — I relied on it heavily to get through my studies. It’s one of the best learning tools I’ve found.
Unfortunately, their billing system and customer support are a nightmare. I paid $141 for the annual plan, and shortly after, I was locked out of the Tutor Me feature with no warning. I was told I now had to pay an extra $30 to continue using it — but when I tried, the payment page was blank and wouldn’t let me complete the transaction. Once that was finally fixed, I paid the $30, only to be blocked again — this time from uploading any more materials, even though my premium plan includes unlimited uploads.
As for support, they gave slow, copy-paste replies and never resolved anything. Out of desperation, I even tried a second account and paid again — and still couldn’t access what I needed.
In total, I’ve spent over $200 on a broken system with no accountability. The feature is great, but the company behind it failed me completely — and at a very critical time in my semester, right before my exams.
This kind of conversational AI tutoring is the future, and it’s only a matter of time before better platforms start doing it right. When they do, I’ll gladly take my business to a more professional, transparent, and well-run company that actually values its users.