Average
Based on 424 reviews
StyleSeat3.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
StyleSeat is a beauty and grooming marketplace that helps millions of new clients search, discover, and book beauty and barber professionals. For stylists and beauty professionals, it’s the only booking platform that grows your revenue for you by helping you get exposure to new clients and earn more for appointments.For Clients, StyleSeat offers thousands of top professionals to choose from for a variety of popular beauty services. Each professional has a list of services with pricing, photos and client reviews so finding the right pro for you is easy. Book an appointment right in the app or website, we'll send you confirmation and reminders and you can even pay through the app too!For Professionals, StyleSeat isn't just a booking app. We’re an all-in-one solution that helps salons, stylists, barbers, nail techs & more manage and build clientele. Our Pros earn more money, get exposure to millions of clients and keep their regulars coming back.
StyleSeat (styleseat.com) has 424 customer reviews on Folks Told, with an average rating of 3.7 out of 5.
Showing 48 reviews with 3 stars · Clear filters
Breezy
Look this is app is cool but sometimes I have warm leads generated from social media or a referral and they will still charge me the “ new client fee “ saying they marketed me but relasitcly the client was already looking to book with me . That’s the main pet peeve with the app . And the new client free needs to be lowered
Cherylia G.
The Style seat platform appears to impose significantly higher costs on the customer. Stylists seemingly pass on all extra charges and additionally charge more than the advertised costs by removing deposits, yet still charging the advertised costs at checkout. This app does not exhibit customer-friendly characteristics by any means.
Rebecca
Been with StyleSeat for 13 years, and I’m glad that the company is growing, but I wish that I had more options. There’s so many features that I don’t use nor do my clients and I don’t feel like I am being heard, but I also feel like my hands are tied unless I wanna start all over again with another company, wish you had different payment plans and different options of needs from the company. I don’t need or want all the extras. I just want the basics.
Reply from StyleSeatSep 23, 2024
Hi Rebecca! Thank you for sharing your feedback with us. We see you're on our Premium Plan, which does give you the most flexibility in terms of payment processing and available features. We would love to hear more about what changes you'd like to see so we can help! Please submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new and our Support team will be happy to assist. We appreciate you being part of our community for the past 13 years and look forward to continuing to support you!
Mikki
I’ve used this platform for over 10 years so I’ve seen a lot of changes. Some good some not so good. I hate the fact that they charge stylist for referrals and the platform has a cost in and of itself. Or more times than I can count they’ve attempted to charge for new clients that were referred in from existing clients. Been really consider using a different booking platform. I think StyleSeat is great for new stylist or others looking to build tho.
Reply from StyleSeatSep 23, 2024
Hi Mikki! Thank you for sharing your feedback with us. We're sorry to hear you've had trouble with our New Client Connection feature. We never want to take credit for one of your clients. If you ever notice one of your clients has been acidentally marked as a new client from StyleSeat, please click the link in the appointment details that says "new client from StyleSeat" and then choose "request a correction". Our Support team is always happy to assist in these situations! Additionally, we see that you are on our Premium Plan. This plan allows you the flexibility to customize your features, so if you ever feel like New Client Connection isn't for you, you can disable it at any time in your account settings. We appreciate you being part of our community for over 10 years and look forward to continuing to support you. If you need further assistance, please submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new and our Support team will be happy to help!
Renee
I think the $35 should be enough but the $2 you charge my clients is insane! Trying to take 30% just for finding clients is also nuts. Honestly, the only reason I stay is for convenience of not having to move my clients to another system.
Reply from StyleSeatSep 20, 2024
Hi Renee! Thank you for sharing your feedback with us. We are happy to address these concerns. The $35 monthly Premium Plan subscription cost covers the basic tools that help you run your business, such as scheduling, payment processing, notifications, no-show protection, and flexible checkout. Separate from these basic tools are features such as New Client Connection and Smart Pricing which help grow your client base and increase your revenue. When StyleSeat finds you a new client, there is a 30% fee on the first appointment that client books with you (service cost only). This fee is reinvested into more marketing efforts to continue to bring in new clients to send your way. If we ever accidentally mark one of your clients as a new client from StyleSeat, you can let us know by clicking the link in the appointment details that says "new client from StyleSeat" and then choose "request a correction". Our Support team is always happy to help in these instances. In order to provide a safe and secure platform for both our clients and professionals, StyleSeat charges a booking fee of $2.35 to cover the operational costs of providing a smooth booking experience. The booking fee will power things like customer support, new feature development, and security measures. This is standard practice that other similar platforms use. We hope this information is helpful! If you have further questions or need additional support, please submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new and we'll be happy to help! Thank you for being part of our community!
Sasha
I don't like that you charge clients a booking fee while I'm also paying for the service. I can not select multiple of the same service with the same client for the contactless checkout. For example, am entire family comes in for haircuts. I can not select multiple children cuts and have to add it as a separate thing.
Reply from StyleSeatSep 20, 2024
Hi Sasha! Thank you for sharing your feedback with us. We will be sure to pass this along to our Product team for consideration. Regarding our booking fee, this fee will power things like customer support, new feature development, and security measures. This is standard practice that other similar platforms use. In the event that you cancel an appointment, your client will be refunded for this fee. Your client will also not be charged an additional fee if they need to reschedule. We hope this information helps. If you need further assistance, please submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new and our Support team will be happy to help! Thank you for being part of our community!
Rayven N.
Way too much control after you reach a certain point. My clients have automatic check out when some didn’t ask for it. The app don’t remember names you all listed so many clients and new clients and took 35 perfect of my payment as if you brung that client to me and I didn’t ask. The new adding services list is not good I should be able to look up what my services are without hassle. I don’t understand the money break down if I make 2000 dollars why are you sending 1000 one day and 2000 the next. When I open days I’m aware off they are closed off to clients. What I do like is that you all tell my clients I’m busy when I not!
Reply from StyleSeatSep 20, 2024
Hi Rayven! Thank you for sharing this feedback with us. We're sorry to hear you've had a negative experience with some of our features and are happy to address your concerns. We see that you are on our Premium Plan, which gives you the flexibility to check out clients however you prefer on regular appointments. Please keep in mind, if an appointment is booked with our Smart Pricing or New Client Connection feature it will automatically checkout through StyleSeat. When StyleSeat introduces you to a new client through our New Client Connection program, there is a one-time 30% fee taken from their first appointment with you. This fee is reinvested into more marketing efforts to continue to bring in new clients to send your way. If you ever notice that one of your clients is accidentally marked as a new client from StyleSeat, please click the link in the appointment details that says "new client from StyleSeat" and then choose "request a correction". Our Support team is always happy to help in these situations. Since you're on our Premium Plan, you also have the option to disable New Client Connection at any time if you don't feel this feature is right for you. Payouts are determined based on when the appointment is checked out. Weekday appointments checked out before 3:30pm PST will process in 1-2 busines days, while weekday appointments checked out after 3:30pm PST can take 2-3 business days. More information on our payout schedule can be found here: https://styleseat.freshdesk.com/support/solutions/articles/69000833044-setting-up-payments-on-styleseat We hope this information helps. If you need further assistance, please submit a ticket here: https://styleseat.freshdesk.com/support/tickets/new and we'll be happy to help! Thank you for being part of our community.
Brittany
Styleseat makes doing business easy. I love that I can create mass emails but I don’t like that I cannot edit the photos within the email and most of the pictures are cut off. I like that styleseat brings me new clients but I hate that styleseat lies about bringing me new clients. I’ve paid for google ads and I also offer a special discount for those clients and styleseat will charge me new client fees on people that they did not send to me and it’s costing me more money. I think styleseat should have a question box before new clients book that ask them “how did you find this professional” and have multiple options to select. That way styleseat can have an accurate view of how well their “marketing” is really working. There’s been times when I’ve given someone my link, they book, and styleseat says “we’ve brought you a new client”. NO YOU DID NOT! And I’m so frustrated with this part of the system and it’s the only thing that has me looking for a new system to use. I’ve been with styleseat almost 4 years now I pay the premium package, I pay all the fees, and I don’t mind paying for the clients that you actually send but the lying is extremely frustrating and expensive.
Reply from StyleSeatSep 20, 2024
Hi Brittany! Thank you so much for sharing this feedback with us. We're sorry to hear you've had this experience with New Client Connection. We never want to take credit for one of your clients. If you ever notice that one of your cleints is mistakenly marked as a new client from StyleSeat, please click the link in the appointment details that says "New Client from StyleSeat" and then choose "Request a Correction". Our Support team is always happy to help resolve issues like these. We'll be passing your feedback along to our Product team to take into consideration as we continue to work to make StyleSeat the best experience possible. If you need further assistance, please submit a ticket here:https://styleseat.freshdesk.com/support/tickets/new and we'll be happy to help! Thank you for being part of our community!
