SUBLUEReviews of sublue.com

Pessima esperienza Ho provato a inoltrare all azienda ufficiale un imail per avere informazioni post vendita gararanzia e centri di assistenza in Italia nessuna risposta, Idem Un rivenditore ufficiale di Genova per acquistare un prodotto nuovo compresi di accessori e se faceva garanzia e fuori garanzia.gli ho telefonato,mi avrebbe richiamato perché al momento era impegnato mai ricontattato,servizio pessimo. La concorrenza mi ha risposto e ho comprato un altra marca. Diffidate di questa azienda non basta vendere se poi non sai dare servizi.

Sent me a damaged item. Terrible customer service refuses to refund or replace.

Sublue sent me an item that shows signs of impact and damage on the shipping box. When I wanted to return the item well within the 30 day period I was told no because they couldn’t verify the condition even though it was unopened and still in the shipping box.

Count me as part of the others that sent the batteries in for recall and expected some acceptable turnaround for their replacements. We were never warned that they did not have these in stock and repeated emails to customer service keep extending the wait time by two weeks to no avail. I expected these in May, then June, then late June, and the most recent update pushed these to July. It's so bad the company got Amazon to suspend peoples abilities to leave reviews on the product.

purchased a WINDEK SUBLUE WhiteShark Mix Underwater Scooter in may 2023. Battery expanded, died, and damaged the cover plate. Disposed of the battery and replaced out of my own pocket in 2024. This year there's a recall on the batteries and the replacement battery I purchased fell into the recall. Filed the paperwork and sent the battery per instructions. Now it has been months and still no replacement battery. Email responses are only excuses delaying the replacement. Recently stated they would send replacements by the end of May 2025, but now nothing.