AP
Will not stand behind product.
Originally I gave them 3 stars with this review: Ordered two very expensive gaskets for a set of freezer drawers which came in separate packages. One came through perfectly flat, one came through like an accordian. Need to contact subzeroparts.com to see if I can get a replacement for it. Revised to 1 star because I contacted them, sent all the documentation they wanted of the squished box, the twisted gasket and up-close pictures of the ripples. They sent it to the manufacturer who basically refused to replace it. I'm not looking to rip anybody off, I just want a $250 gasket that's in the same shape as the other one I ordered; i.e flat and smooth. They can have this one back if they think it's so great. Regardless, one star and no more business from me.
Reply from SubZeroParts.comJun 9, 2026
Dear Alan, Thank you for your feedback. We’re sorry that the condition of the gasket upon arrival caused concern and that the resolution did not meet your expectations. We reviewed the photos and information provided. Based on our review, the gasket appeared to have been compressed during packaging rather than showing a confirmed manufacturing defect. Gaskets can sometimes require time after unpacking and proper installation to return to their intended shape. We understand your concern, particularly since the second gasket arrived in a different condition. Our team reviewed the replacement request based on the documentation available and provided the recommended steps for the gasket. We’re sorry we were unable to reach a resolution that met your expectations, and we appreciate you taking the time to share your experience.