Great
Based on 548 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Suitcase.com offers top brands on suitcases, luggage, computer bags, briefcases and more, free shipping and hassle-free returns.
Suitcase.com (suitcase.com) has 548 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
Showing 28 reviews with 1 star · Clear filters
Monica Sofy D.
O acquistato tramite online da voi sono trascorsi tanti giorni e nn mi arriva niente ancora
Reply from Suitcase.comJan 24, 2025
This site is not selling products at this time. Please remove your post.
Dwight G.
Received wrong item, wrong size. Followed procedure to receive return label, they requested photo, sent photo, no reply. Contacted them several times about labels, they would not respond until I said I would take this to next level. Finally responded to tell me they can offer me only half of what I paid for item. Do not patronize with these folk, you will regret it. If there was an option to give a '0' star for my experience with them, that's what I would do. Stay away from Suitscase, no matter what their cute photos of their product looks like.
Anna
I still have not received my order #4891 was order in September my emails are not being answered I have seen your reply and it's the same email address as my order
Reply from Suitcase.comNov 12, 2018
I am sorry but this is not our order #. We do not show an order for you in our system. We have not seen an order from you. We have not received any emails from you. We would love to fill your order, but we do not have this order!
Pamela
I ordered a Bosca wallet. A few days later I received an email saying that it was not available. It infuriates me that the site has it and will let you purchase it when it's not available. I was extremely disappointed.
Lynn
I had purchased one of the highest priced carry-on suitcases. It is a Samsonite and weighs less than 5 pounds. Because is only has one "post" that pulls up or down, it is not ideal to support a laptop on the top, while pulling it along. The laptop swivels around. The very first time we used the suitcase, the clip that is on the pullout handle, broke off. I have called and left several messages for the owner. They have been ignored. However, when I was wanting to purchase the item, he was beyond friendly and oh-so helpful. I would highly recommend not buying a single item from this business. Not worth the fact that you will have non-existent customer service if you have any problems.
Reply from Suitcase.comJun 15, 2015
Lynn, I am sorry you are having issues with your Samsonite Black Label suitcase. You may contact Samsonite directly as after 90 days they support their product. The phone number for them is 800-262-8282. you may also email them directly at [email protected]. I have check our voice mail and emails and have not seen any communication from you, I have tried calling the number you had in April of 2014 when you purchased this case, that number was disconnected. Please let me know how we could be of further assistance at this time. You may email us back at [email protected]. Best regards, John
Andi B.
Placed an order 9 days ago...still haven't received any sort of communication, can't even get to website now "service is down" apparently...they sure took my $600.
Reply from Suitcase.comMay 11, 2015
This is scheduled for delivery tomorrow! We have sent you several emails with tracking information. Please see your tracking number #1Z787F230392838561. Best regards, John Customer Service
Anonymous
I placed an order of products that were stated "in stock" on the website, then was sent an email a couple of days later saying that I was refunded and that my order was cancelled. I followed up with customer service and have yet to hear back from anyone. These were purchased for a Bridal Shower and I am very upset that I now am left without a gift that I had removed off her registry.
Timothy B.
Everything I ordered was out of stock and 8th took the 2 days to tell me that. That is the website even said the items were in stock. Customer service was friendly and did offer the refund. This company does not keep it own inventory. They Just take orders and another company ships.
