Excellent
Based on 746 reviews
Suits Outlets4.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Men's Suit Company based in New York. This company provides 2000+ styles and Free 1-5 day domestic shipping. Over 570,000 happy customers.
Suits Outlets (suitsoutlets.com) has 746 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
746 approved reviews, newest moderated first
Sue B.
Great shopping experience!
Reply from Suits OutletsJan 2, 2019
Dear Sue, Thanks for your kind words. Please feel free to let us know if anything we can help in the future. - John, Customer Service Team, SuitsOutlets.com
Mari
took several days to tell me suit not available after i was told it was on its way by email.
Reply from Suits OutletsJan 20, 2019
Dear Mari, Sorry about the inconvenience. The order was shipped late due to Christmas Holiday schedule and again, we apologize for such inconvenience. Our normal processing time is 1-2 business days and shipping takes 2-4 business days. So you may plan the future orders accordingly. Thanks for shopping with us and please feel free to let us know if you need anything in the future. - Daniel, Customer Service Manager
Eli M.
Very easy to navaigate on the web site , user friendly.
Reply from Suits OutletsJan 2, 2019
Dear Eli, Thanks for your kind words. Please feel free to let us know if anything we can help in the future. - John, Customer Service Team, SuitsOutlets.com
gerald B.
Easy to order
Reply from Suits OutletsDec 23, 2018
Dear Gerald, Thanks for your kind words. Please feel free to let us know if anything we can help in the future. - John, Customer Service Team, SuitsOutlets.com
John M.
Had to send two suits back that had rub marks on them. The two other suits that I did keep...well... the pants were 36" in length, so I had to spend another $100 for alterations. The waist was a 34" so that was fine, but Pants being 36" long leaves a long crotch which couldn't be altered according to alteration lady. I will just go to JC Penny's, mens warehouse or somewhere local to get correct size pants and the quality at JC Penny's is just as good or better. Suits ended up costing $250.00 each along with the hassle of the alterations. Sorry, but I won't be buying again from Suits Outlets. Very expensive lesson learned. $100.00 is a lot for altering two pants, but that's what they charged, and the cost to send back the other two suits just added to the total costs. Customer service was ok since they did allow for the returns, and shipped out one of the two replacement suits quickly after they received the returns. They also refunded me for one of the suites that I had returned and they didn't have in stock to replace. They should have actually paid for the return postage costs. Either way, lesson learned.
Reply from Suits OutletsDec 23, 2018
Dear John, Thanks for your valuable review. It's Chris from Product Team. I just looked at your order. It looks like you mentioned you spent $100 on hemming pants bottoms and crotch, which might be too high. We do have connections with 200+ local tailors nationwide, and at the contract price, the cost of hemming and crotching should be under $25 for sure. Please feel free to let us know if you would like to tailor at a local store within Suits Outlets network. Thanks. - Chris, Product Team Manager
GARY M. WILLIAMS S.
Kelvin was very helpful and professional.
Reply from Suits OutletsDec 23, 2018
Dear Gary, Thanks for your kind words. Please feel free to let us know if anything we can help in the future. - John, Customer Service Team, SuitsOutlets.com
Douglas
Everything went very smoothly with the order.
Reply from Suits OutletsDec 23, 2018
Dear Douglas, Thanks for your kind words. Please feel free to let us know if anything we can help in the future. - John, Customer Service Team, SuitsOutlets.com
Ronald
I had to ask a question and chat was right there helping me.
Reply from Suits OutletsDec 23, 2018
Dear Ronald, Thanks for your kind words. Please feel free to let us know if anything we can help in the future. - John, Customer Service Team, SuitsOutlets.com
