Great
Based on 584 reviews
Sunber Hair4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sunber Hair-100% Virgin Human Hair Weave & Human Hair Wigs
Sunber Hair (sunberhair.com) has 584 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
584 approved reviews, newest moderated first
Anna M.
I received excellent customer service and a prompt response/ guidance when I brought up the fact that my oder was missing. My order was finally delivered with very nice hair and nice extra gifts. Thank you so much!
Tam
This is my second time ordering from sunber and they contacted me right away about an issue with the wig I ordered. I had to go to a 16 in instead of 14 and they covered the price difference and shipped it right away so I could have it before the holiday. Great communication and service. I like their wigs and have no worries ordering from them in the future!
Jacqueline W.
Customer service outstanding, very informative and honest
Clarke
Received the wrong wig. I ordered the Sunber Summer Bob Blonde Highlights Brown 7x5 Bye-Bye Knots Yaki Straight Short Bob Wig pre bleached, plucked and cut. The unit in the photos has a balayage highlight or ombré highlight of a brownish highlight. I received a bob with 2 large highlighter blonde streaks in the front from root to tip and the lace not cut. The highlight job is skunk style NOTHING like the photo and apparently they don’t take returns on sale items. My first time ordering with them years ago was a miss due to the quality of the lace, but I said I’d give it another try. Epic fail and disappointment. Big scam- never again! Order PSunber18125214 last name Simmons. You should be able to locate my email.
Reply from Sunber HairJun 24, 2025
Hi, Clarke, we are so sorry to hear that, but please don’t worry about that our hair is 100% human hair, and we can promise what we sent to our customer all have great quality. And we indeed thanks for your liking about our brand in the first place. And we do feel sorry that the hair didn’t meet your expectation, which we didn’t expect. Please trust that we didn’t mean to upset you in such way. And we do have great returning policy. If you don’t like the hair, returning for refund is totally accepted. Please take our sincerest apology for that we can’t find your order by your name “Clarke” only. If possible, could you pls leave us your order number, correct full name or email address here? So our specialized customer service could contact you and help you to return asap. And if you need anything else, pls contact us freely. Sunber warmest wishes you good luck, good health, and good cheer.
Saf
First let me say customer service is absolutely amazing. I made an error on my order and they fixed it with no issues and rep was so polite. The shipping was fast and the hair is absolutely amazing. Bouncing curls and the colour's is beautiful. Definitely have a few more items I need to purchase.
Toney B.
The hair is simply beautiful. The color is gorgeous. I will order again, real soon.
Joy E.
I loved the feel of the hair it fitted so well. Its a must have. I am happy I bought it.
Germ
I Contacted Customer Service a few days ago to exchange a wig ,Being that I ordered the wrong one .They are diligent and Quick to reply and are already in the process of sending me the wig I wanted. I couldn't be happier with their customer service,I would recommend them based on this alone and because the quality of their hair eats EVERY TIME!!
