Great
Based on 584 reviews
Sunber Hair4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sunber Hair-100% Virgin Human Hair Weave & Human Hair Wigs
Sunber Hair (sunberhair.com) has 584 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
584 approved reviews, newest moderated first
Divalin
The customer service representative Mike has been very helpful, I placed an order for a wig which wasn’t going to be ready for a couple weeks so he helped me change it for a wig I could get faster. I’m so happy he was able to help me.
Kitha
I order Nov. 24, 2024 I have not received my wig. My wig hasn't even been shipped. I have reached out twice. I would like my refund. I most definitely don't want the wig. I have order wigs from megalook, luvme, allover, amazon, tuneful and many othe I have never had this problem.
Reply from Sunber HairDec 23, 2024
Hi, Kitha, we are so sorry to hear such bad experience you had, we just talked through phone call, and agreed to talk by email to fix the problem. Please trust that we never wanted such thing happened to you. If possible, could you please give us another chance? we definitely won’t let you down. Sunber warmest wishes you good luck, good health, and good cheer.
Kalitta
I was hesitant on ordering from this site but the service I received was nothing short of AMAZING! The original wig I wanted was going to take too long to be delivered so they were willing to work with me on selecting another one. I chose 3 options and they told me which one was available in the length I wanted. Instead of going thru the hassle of refunding and replacing my order because of the slight price difference, they sent me a link that was set to only charge the difference. I really appreciated the rapid email responses from Mike (csr) and he was totally polite and patient. I received my order 3 days after I paid the difference. I will definitely order from them again. Once I try out my new hair, I'll post an update & pix.
Lala K.
Great customer service! They worked with me and answered all my questions promptly prior to shipping.
GS
I ordered a 16 inch kinky curly wig on Dec 13th, received an email on the 15th that the wig I ordered wasn't available and if I wanted the 16 inch instead. I replied telling them I did order the 16 inch wig and attached a copy of my order confirmation with the details that list a 16 inch wig. Not sure why they think I ordered a different length when my order clearly lists the 16 inch wig. I sent a follow-up email with no response. Then last night I get another email saying the wig I ordered has to be customized and do I want the 16 inch instead. I don't know why they are confused about a different wig length when I clearly ordered a 16 inch. The order details are clearly listed on my order confirmation and my PayPal purchase transaction. It's clear I'm getting the run around just like the other negative reviews listed here. I asked them to cancel my order and refund my money to my PayPal account right away. If I don't here from them by tonight, I will file a dispute with PayPal to get my money back. I don't know why some people have a good experience receiving their order and others have the worst experience ever. This company needs to be honest and upfront with customers and tell the truth, and Stop listing wigs that are Not available. My recommendation is Don't Buy From This Company. There are many others out there that may do a better job. --‐-------------‐--- UPDATE: The name you mentioned in your reply is not me. Order Number is PSunber18109196 Please cancel my order and refund to my PayPal account. I also sent you an email today, but you haven't responded to it yet.
Reply from Sunber HairDec 18, 2024
Hi, GS, we are so sorry for the inconvenience we made to you before. But please trust that we never want such thing happen. And so sorry for the late reply, because there’s time difference between you and us, we could reply not so in time. And we will keep you update about your order with further information. If you have anything else want to know, just let us know, we will help you out asap. Please take our sincerest apology, so sorry for that we can’t find your order by your name “GS”. But we found one order which could be yours with such name “Lala Knight”. The email address is [email protected], could you pls confirm is your information? Then our specialized service customer could talk with you directly and fix all of your problem asap. Sunber warmest wishes you good luck, good health, and good cheer.
Valued C.
I love my wig!! I just received my 10in bob wig yesterday it arrived on time everything was in the bag. The hair is so soft and manageable. Thank you sunber you did an excellent job with the wig. I will be ordering again soon. 😊
Latisha B.
Never received hair after being told it was no longer in stock and would not take 1-2weeks to make. They then take that 1-2 weeks and email me different options. When I chose an option they wanted me to pay an additional $90 dollars. I told them never mind and told my husband I should have went with another company because this was a complete waste of time and money.
Reply from Sunber HairDec 13, 2024
Hi, latisha, we are so sorry for the inconvenience you had before. Because the hair you ordered is our new-in style colored wig, which needs customization for a while, that’s why we contacted you to change or just wait for customization. But you said you need it in urgently and want us to cancel for you. Then we canceled and refunded the order as your request immediately. Please take our sincerest apology for the long processing order time. Please trust that we never want to upset you in such way! If you need anything else, please let us know, our specialized service customer will talk with you directly asap. Sunber warmest wishes you good luck, good health, and good cheer.
TOMESIA S.
This company is just awful. I ordered a wig that I never received. They want me to go around the neighborhood to see if one of my neighbors received my package. I WILL NOT!!!! Whatever happened to insurance?? Well I am out of 90 bucks. They offered me NOTHING back. They just loss a good customer because I am a GREAT spender 🤑
Reply from Sunber HairDec 13, 2024
Hi, TOMESIA, We wanted to extend our sincerest apologies for the inconvenience caused by the lost package. Although we shipped your order as promised and have no control over the delivery process once it leaves our warehouse, we understand how frustrating it must be to not receive your package. it is not only your loss but also my loss. Therefore, for any packet loss, it's better to check your mailbox, front door, and around the house, and ask your friend, family, or neighbors if he or she signed for the item on your behalf, or contact your local express to ask them where your package, if still don't find the package after doing above all, we recommend submitting a claim certificate to the local express, and then there is a case number, which is provided to the seller, to follow up on the results of the claims investigation. While we strive to provide timely and efficient service to our customers, we understand that external factors such as carrier delays are beyond our control. We appreciate your patience and understanding in this matter. Sunber warmest wishes you good luck, good health, and good cheer.
