Great
Based on 584 reviews
Sunber Hair4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sunber Hair-100% Virgin Human Hair Weave & Human Hair Wigs
Sunber Hair (sunberhair.com) has 584 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
584 approved reviews, newest moderated first
Nikkie London C.
It is a good Quality hair thank you sunber.
Reply from Sunber HairApr 11, 2023
Hi Nikkie London Cole, we hope nothing is wrong! Thank you for your recognition of the store. We will serve you for the first time. Sunber warmest wishes you good luck, good health, and good cheer. pls, ask for help by email ([email protected]) with any questions. Remember me to your family Sunber
Selina
My first time purchasing and it won’t be the last Delivery was so quick And the hair is quality I love my wig
Reply from Sunber HairApr 11, 2023
Hi Selina, we hope nothing is wrong! thanks a million for your support and trust! we hope to have the opportunity to provide you with a better experience in the future. Sunber warmest wishes you good luck, good health, and good cheer. pls, ask for help by email ([email protected]) with any questions. Remember me to your family Sunber
Candace J.
I’m happy just received wig today not going to lie I was scared first time purchasing from this company
Reply from Sunber HairApr 11, 2023
Hi Candace Jatta, we hope nothing is wrong! Thank you for your recognition of the store. We'd love to see your new look, so be sure to tag us in your photos on Instagram. Sunber warmest wishes you good luck, good health, and good cheer. pls, ask for help by email ([email protected]) with any questions. Remember me to your family Sunber
Venus
100% the best wig I ever purchased. Everything true to pictures.
Reply from Sunber HairApr 11, 2023
Hi Venus, we hope nothing is wrong! Thank you for your recognition of the store. We'd love to see your new look, so be sure to tag us in your photos on Instagram. Sunber warmest wishes you good luck, good health, and good cheer. pls, ask for help by email ([email protected]) with any questions. Remember me to your family Sunber
Lexa P.
For this being my second time ordering with sunber I am amazed by how spot on they are with making sure their customers are pleased and satisfied. You have a customer for life, Thank you🙏🏾
Reply from Sunber HairApr 11, 2023
Hi Lexa P, we hope nothing is wrong! We count ourselves lucky for customers like you.thank you so much for your support.we will continue to work hard to make your satisfactory products. Sunber warmest wishes you good luck, good health, and good cheer. pls, ask for help by email ([email protected]) with any questions. Remember me to your family Sunber
Levonne
It is true to the pictures that you see and the the videos on TV and Internet. It feels amazing looks real and very manageable. I would recommend these wigs to anyone..
Reply from Sunber HairApr 11, 2023
Hi Levonne, we hope nothing is wrong! We count ourselves lucky for customers like you.thank you so much for your support.we will continue to work hard to make your satisfactory products. Sunber warmest wishes you good luck, good health, and good cheer. pls, ask for help by email ([email protected]) with any questions. Remember me to your family Sunber
Tanishia
First of all. I left a review twice on their site and they deleted to keep themselves at 5/5 stars. Just goes to show they will not and do not take accountability or care about being a truthful honest company. So here is my experience: I usually don't write reviews but this company is the most unprofessional and disrespectful one I've ever experienced. When I ordered it overcharged and i contacted them to let them know so they could refund me the difference or make it right another way. Instead they called me cheap and only when I told them to cancel my order then did they try to make it right by offering a discount on the next order. I explained kindly to just cancel my order due to their disrespectful comment to which they ignored me for 4 days after replying instantly to the first messages. Then they tried to say they sent it out already and can't refund. I refused delivery because a good business cares about their customer's experience AND money and I'd rather pay more for good quality and professionalism and they argued and tried to make me open the package and made the returning process a hassle with ignoring me when asking for a return label then 2 weeks later scolding me about returning it to sender without labels and threatening to not refund at all. Only once I took it to the post office unopened with the same tracking info and proof it was returned was I given a refund and never an apology for the blatant disrespect, unethical behavior and unprofessional way the company handled the situation. Something so small as an understandable mistake went from an easy fix to a month long disrespectful hassle. I will never support a company like that. -100/10 do not recommend and will shop elsewhere even if more expensive and will never recommend to another consumer. Hopefully you can learn from this and grow as a company but for now all I can say is bad form. Disappointed to the max; worst experience of my life and I've been in customer service and retail management for 14 years handling complaints and staff among other things. Do better.
Reply from Sunber HairApr 11, 2023
Hi Tanishia, We're frightfully sorry for the unhappy experience. We attach great importance to the problem encountered by each customer. First of all, because the store has different activities, the discount code has different usage scenarios, and it does not apply to all products. After checking, the discount code you want to use is not applicable to flash sales. We explained it when you contact us. Secondly, because of different time zones and time differences between China and USA, and shift work hours, your order was paid on March 9th. When you said to cancel the order at 6:00 am on March 10th, the package had been dispatched from the US warehouse at 1:00 am on March 10th. The package cannot be canceled, so we replied to you to refuse the delivery or return it when u receive it and keep it in its original status. Thirdly, for all returned packages, it takes some time to be sent to the US warehouse. the US warehouse will check the goods to ensure that the returned package is the same as the sent package while receiving it. The refund will be processed within 48 hours by the financial department. Finally, After checking, we have returned the full money to your original account. it may take 7-10 business days for it to display on your card statement. Thank you for your kind understanding pls, ask for help by email ([email protected]) with any questions. Best wishes! Sunber
Mary D.
I purchased twice from this company and was very please with my purchase. Good quality fast shipping and great customer service!
Reply from Sunber HairApr 10, 2023
Hi Mary Duah, we hope nothing is wrong! Thanks a million for kindly sharing your shopping feeling! we will continue to work hard to provide better service and higher-quality products in the future. Sunber warmest wishes you good luck, good health, and good cheer. pls, ask for help by email ([email protected]) with any questions. Remember me to your family Sunber
