Poor
Based on 142 reviews
SuncentAuto2.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shop high-quality and discount aftermarket auto parts and LED lighting upgrades at SuncentAuto. Find parts fast & enjoy Free Shipping!
SuncentAuto (suncentauto.com) has 142 customer reviews on Folks Told, with an average rating of 2.7 out of 5.
142 approved reviews, newest moderated first
customer
Parts arrived quickly
Reply from SuncentAutoJun 14, 2024
Hello, Thank you very much for your support of our products. We hope our products provide you with a great experience. If you encounter any issues or have any questions, please feel free to contact us at any time. Have a great day!
Cynthia P.
I ordered a part for my car but was sent a part that does not fit my car. I have requested a refund but no one is responding to the emails or voice messages...I just want my money back it 200.00 for God sake! Please do not buy anything from this company it appears to be a scam After posting this review someone called me and said it would take 3-5 business days for a return address therfore it will be even longer for my refund...this is ridiculous! No one should ever have to wait this long for a return address or label....I even offered to pay for the return but was told I had to wait on an email! Ridiculous I did receive a call from someone on behalf of Suncent after this review! I was told I would be receiving an email with a label in 3-5 business days so I'm not lieing....my order # IS-SA-1000219973
Reply from SuncentAutoJun 14, 2024
Hello, I'm very sorry for the inconvenience caused. Could you please provide your order number so I can look into it for you? Additionally, we currently do not have an outbound calling service for customer communications. Our phone support team is only available to answer incoming calls and resolve queries. We ensure that all emails received are addressed and responded to daily. If you made your purchase on our website and have been in contact with our support team, please check your spam/junk folder. Once I have your order number, I will be able to assist you further. Have a great day! Best regards,
Eric A.
SCAM ALERT.. We bought a set of wheel spacers 2 weeks ago for our volvo s80. They bolt perfectly to the hubs but the studded end does not match the rim so this item is of no use to us due to the machining error. I have sent a photo and explanations of the problem and now requesting a refund of the $98.78 paid for this useless item but they are not answering my emails or phone call regarding how to get a refund for this junk. The phone message says they are busy now but will return your call, but no one is returning my call . I will contact the attorney general or or any government agency responsible for consumer protection in California or any other State relevant to their operations . If I dont receive a reply in three days from today. Eric. RE ORDER # SA-1000217080 I finally got a reply today June 10th 2024 to our numerous request for a refund. I will update this post with the final outcome as to whether we get a full refund for these defective parts and the expense to us to return these useless parts. I
Reply from SuncentAutoJun 11, 2024
Hello, I'm truly sorry for any inconvenience caused. However, I found your email information through the order number you provided. There are three tickets in our email system under your name: 1402871, 1667693, and 1666826. My colleagues have replied to each ticket, but we haven't received any response from you. We also sent you an email today. Perhaps you could check your email inbox, or see if our emails were directed to your spam folder. Once again, I apologize for any inconvenience caused. Best regards, Hello, I noticed that you updated your response. You mentioned that you received a reply. I checked your email information, and the ticket number you are currently communicating on is 1667693. All three tickets were replied to by the same person. It's possible that the email sent by that colleague mysteriously disappeared, such as the one replied to on June 5th in ticket number 1666826. I hope your issue can be resolved soon. Best regards,
Teddy J.
Oder a DPF delete pipe , box came in the mail damaged with tape cover up the big holes. On top of that I only get one pipe lol. I guess that’s what happens when you Oder cheap stuff smh. $200 for one pipe is diabolical
Reply from SuncentAutoJun 11, 2024
Hello, I'm truly sorry for any inconvenience caused. Could you please provide me with your order number? Also, have you contacted our customer service team? If you encounter any shipping issues, we'll arrange a replacement for you. Looking forward to your reply.
Michael B.
Products are great! I wanted a wider looking stance on my vehicle and the hub centric adapters gave me exactly what I was looking for. Great quality and easy to follow instructions. Highly recommend their adapters!
Reply from SuncentAutoMay 24, 2024
Hello, Thank you very much for your feedback and support of our product. We hope our product provides you with a great user experience. If you have any further questions or concerns, feel free to reach out to our customer service team at any time. Wishing you a pleasant day.
John
The staff was professional and courteous.
Reply from SuncentAutoMay 15, 2024
Hello, Thank you very much for your feedback. We hope our product brings you a great user experience. If you encounter any issues in the future, feel free to reach out to our customer service team. Wishing you a pleasant day. Best regards.
Robert L D.
excellent service
Reply from SuncentAutoMay 11, 2024
Hello, Thank you very much for your feedback. We hope that our product can provide you with a good service experience. If you encounter any issues in the future, please feel free to contact our customer service center at any time. Wishing you a wonderful day! Best regards,
Brody
overall a good experience, I ordered a DPF delete pipe on a Sunday,shipped Tuesday, arrived Thursday. decent quality for the price and well packaged aswell, customer support replied somewhat promptly after a question, overall I would recommend. can't beat some of their prices.
Reply from SuncentAutoMay 10, 2024
Hello, Thank you very much for your support. Perhaps we still need to optimize our delivery efficiency. Currently, our delivery process is a combination of manual and automated systems, and we are in the process of transitioning to a fully automated delivery system. This should lead to a significant improvement in delivery times. If you encounter any issues in the future, please don't hesitate to contact our customer service center. We are dedicated to resolving any problems you may have. Wishing you a pleasant day.
