Sun Coast Sciences LLCReviews of suncoastsciences.com

Reply from Sun Coast Sciences LLCJul 8, 2026

Thank you so much for your wonderful review, Rose! We're delighted to hear how much you're loving our products, especially the Total Package Serum. It's great to know you're enjoying its gentle, soft, and silky feel on your skin. We completely understand—it can be hard to choose a favorite when each serum offers its own unique benefits! If you need assistance with creating an optimal step-by-step skincare routine with your Sun Coast products, our team is always on standby to help! We're so happy you've had such a positive experience, and we truly appreciate you taking the time to share your feedback. Thank you for being part of our community, and we look forward to continuing to be part of your skincare journey!

Reply from Sun Coast Sciences LLCJul 8, 2026

Thank you for taking the time to share your experience, Diana. We're so sorry for the frustration and disappointment this caused. We completely understand why you would feel upset, especially after seeing that your account showed your subscription had been canceled. What you've described is not the experience we want for any of our customers, and it certainly isn't what we expect from our subscription process. This appears to be a very unusual situation, and we'd truly appreciate the opportunity to look into what happened so we can better understand it and help ensure it doesn't happen again. Most importantly, we'd love the chance to personally make this right. Unfortunately, we're unable to locate your order or account from your review alone. If you're willing to share the email address or phone number used when placing your order through Trustpilot's private messaging feature, we'll be able to investigate thoroughly, determine what occurred, and work with you directly to make things right. Thank you again for bringing this to our attention. We genuinely value your feedback, and we hope you'll give us the opportunity to restore your confidence in us.

Reply from Sun Coast Sciences LLCJul 8, 2026

Thank you so much for your wonderful review! We're thrilled to hear you're loving your results. It's fantastic to know you've found a routine that helps smooth those "crinkles" and has even replaced Botox for you. The combination of ReActivate, Total Package Serum, and Complete Neck Cream sounds like a great routine, working from both the inside out and the outside in! We really appreciate you taking the time to share your experience, and we're so grateful to have you as part of the Sun Coast Sciences community!

Reply from Sun Coast Sciences LLCJul 7, 2026

Thank you so much for your wonderful review! We're delighted to hear that Analyn provided you with such kind, patient, and professional service. It's great to know they were able to resolve your situation quickly and leave such a positive impression. Your recognition means a lot to us, and we'll be sure to share your kind words with Analyn. We're proud to have team members who are dedicated to providing knowledgeable, caring support, and we're thrilled that your experience reflected that. Thank you again for taking the time to share your feedback. We truly appreciate your support and look forward to serving you again whenever you need us!

Reply from Sun Coast Sciences LLCJul 4, 2026

Thank you for your kind review! Providing attentive support and guidance is always our goal. We truly appreciate your feedback and look forward to assisting you again in the future. We are always on standby to help!

Reply from Sun Coast Sciences LLCJul 12, 2026

We're truly sorry to hear about your experience and sincerely apologize for the frustration and disappointment you've encountered. This is not the level of service we strive to provide, and we understand why you feel let down. We're sorry to hear about the issues you experienced with your serum bottles. What you're describing is something we occasionally hear, and in many cases it occurs because the airless pump needs to be primed. We intentionally use a strawless airless pump to help keep the serum fresh, potent, and protected from contamination. Whenever customers report this issue, we provide a troubleshooting guide, and if the pump still doesn't function after those steps, we're happy to send a replacement. In your case, we did arrange a replacement, and our Complete Eye Serum uses the same airless pump technology. We also understand that you ultimately decided to return both products under our 365-day satisfaction guarantee. We care deeply about having a return process that’s clear and easy to navigate, and once proof of return shipment is received, refunds are typically processed promptly. We're sorry that this was not your experience. We also sincerely apologize for the technical issues you encountered while trying to reach us. After your call was disconnected, you should have received a follow-up email, and we're truly sorry if that didn't reach you or if there was a delay. We understand how frustrating it must have been, especially after you had already taken the time to return the products and were simply trying to check on your refund. We would appreciate the opportunity to review your account and make this right. Unfortunately, your review doesn't include enough information for us to locate your order. If you're willing to share the email address or phone number used when placing your order through Trustpilot's private messaging feature, we'll be able to investigate what happened, ensure your refund is resolved, and address any remaining concerns you may have. Thank you for taking the time to share your feedback. We take experiences like yours very seriously because our goal is always to provide exceptional products backed by responsive, caring customer service. We hope you'll give us the opportunity to restore your confidence in us.

Reply from Sun Coast Sciences LLCJul 4, 2026

Thank you so much for your amazing review! We're thrilled to hear that our customer service exceeded your expectations. Providing exceptional support is something we strive for every day, so your kind words truly mean a lot to our team. We appreciate your support and look forward to serving you again in the future!

Reply from Sun Coast Sciences LLCJul 4, 2026

Thank you so much for your wonderful review! We're delighted to hear that both Russell and Mike provided you with such helpful support. We'll be sure to share your kind words with them! We truly appreciate you taking the time to recognize our team. Thank you for choosing Sun Coast Sciences, and please don't hesitate to reach out if there's anything else we can help you with!