Reply from Sun Coast Sciences LLCMay 5, 2026
Thank you, Evelyn, for taking the time to share your feedback. We’re sorry to hear about your experience and would appreciate the opportunity to make this right.
Our shopping cart defaults to a subscription option at checkout because it offers the best overall value, including savings, convenience, and consistent delivery so you don’t run out. This is a recent update that we have implemented into our system after receiving feedback from our customers.
This option is especially popular for topical products, where consistent daily use is key to seeing and maintaining results. Many of our customers prefer a subscription so they can stay on track without having to remember to reorder.
If the one-time purchase option isn’t selected before completing checkout, the order will be processed as a subscription by default.
The good news is, you’re always in control. You can manage, update, or cancel your subscription at any time through your Customer Account: help.suncoastsciences.com. Additionally, our Customer Happiness Team is always here for you.
Many customers find that staying on subscription helps them get the best possible results while enjoying ongoing savings, but you can adjust it anytime to fit your needs.
Please know that we take feedback seriously as we continue working to improve our process and communication.
We’re glad to see your refund has been initiated, and we’ll continue to monitor it to ensure it’s completed as expected. If you have any additional questions or would like us to review your order in more detail, please don’t hesitate to reach out to our support team directly—we’re here to help.