Sunlighten, Inc.Reviews of sunlighten.com

Answered questions and good follow up

Great customer service. Abu was patient and very knowledgeable in guiding us in this major purchase to better our health.

I ordered an Infrared Sauna and wanted help from a sales associate. Larissa was very helpful. She was friendly, gave great advice, and it was an overall excellent ordering experience.

I could not be more satisfied with my experience in regards to the whole Sunlighten team. I was new to the sauna world and had an idea of what I was looking for, however was unclear on what type and setup of sauna would best suit my needs. Jeremy was able to walk through each sauna and what the pros and cons were for each model, while at the same time not being pushy and taking the time to steer me in the right direction knwowing I was looking at other brands as well. This was a large purchase and I wanted to make sure I chose the best sauna that suited my lifestyle and Sunlighten delivered on that. As far as assembly and set up goes it could not be more simple. The setup instructions were very straightforward and I had it heating up in under two hours. I attest this to the design and construction of the Sunlighten team.

Very friendly and helpful! Explain thoroughly the product and what we were getting.

Our buying experience was very easy and convenient. Michael was our personalized representative who answered all of our questions and did a fantastic job of helping us to find the right sauna for our needs. The installation and assembly was easy and we are now on our way to enjoying all the health benefits this sauna has to offer.

Ryan Williams provided exceptional customer service. Not only did he answer all of my numerous questions, he took it a step further and provided a side-by-side comparison of Sunlighten saunas versus the competitors. Ryan is professional and easy to work with. He does a phenomenal job when it comes to tailoring the customer’s experience to meet their specific needs and making them feel valued.

Faulty Product & Zero Buyer Protection DO NOT DO NOT DO NOT BUY. I purchased a sauna through Sun Home Saunas and received a Signature 1 sauna from Sunlighten, which was not the product I originally paid for. From the moment it arrived, it was damaged and completely inoperable. Despite dozens of emails and calls, the company refused to take responsibility. Customer service is a nightmare! You’ll sit on hold for at least 30 minutes before an automated system offers a callback, which, in my case, didn’t come for two to three days each time. I called over a dozen times within days of installation, even hired an electrician to ensure the outlet and assembly were correct. The sauna never worked, and it still doesn’t. Sun Homes and Sunlighten repeatedly passed me between different agents, offering no real resolution. Only after I escalated the issue did they even attempt troubleshooting. By that time, the sauna had been sitting useless in my garage since November, and they still refused to address the damage or offer meaningful support. To make matters worse, when someone finally reached out, they told me I was "lucky" they were sending a technician because they "don’t typically do service calls for unpaid products." This was completely inappropriate, considering I financed the purchase through a program they offer. If you understand financing, you know the merchant gets paid upfront while the consumer pays over time. It felt like they were shaming me for using a credit service and that I hadn't paid for support because I didn't pay in full. Buyers have zero protection if there is a manufacturing defect, as they do not allow returns. These saunas are overhyped, cheaply made, and not worth the price. Save yourself the frustration. So, go elsewhere, like Amazon, where at least you’ll have a warranty and real buyer protection. These companies outsource to other countries with similar product patents, see who can make it cheaper and then slap different names on it (Sunlighten and Sun Homes). What an absolute waste of money!